Mypoints Account disabled

[stmedlin]

Has anyone had their Mypoints account disabled for any other reason than clicking on a link that goes directly to the blue screen of death?

My wife has tried to get into Mypoints account, but says her account is disabled. I think she has only signed up for offer that came to her email and nothing else that I can think of that would even be remotely considered questionable or would raise a red flag.

Anyone have contact number to reach Mypoints?

Thanks!!!!

[mamaoffour]

here is the number when I had problems that I had to call. It is not toll-free but worth it if that happened. 1-415-676-3700. Ask for Joe if they answer. I cant remember the button ya have to push but it will give you options.

[karenw911]

Did you try e-mailing them?

I know someone else (can't remember who) either on this board or another called and got ripped into by the customer service rep. Apparently MyPoints would rather e-mails be sent than phone calls..

Karen W.

[harrykwong]

Never had any problems with that "blue screen of death" with e-mails sent to me. In fact, what I do is this:

I use YAHOO mail, so I open the message from MyPoints, scroll down to the visit vendor's site button and click once, then about 5 seconds later I click a second time. I get the regular vendor's web page and, in a separate window, that blue screen saying I've already visited that site."

I do this to make sure my click got recorded, and not to steal an extra points. I don't think anyone will get into trouble doing this with emails sent directly [B]to[B] them by MyPoints.

[beffie]

Here's the # I have for MyPoints, as far as I know it's still "good"...

MyPoints: 1-888-262-4528

Good luck!!!

[donnnster]

yes I had my account disabled because I cashed in some points and they weren't sure if my account was legitimate...so they made me fax a copy of my drivers license so they could confirm the mailing address....I pretty much did this via email back and forth..and then they reactivated my account. Just have to be persistent and email for updates to make sure they will get someone working on the issue...I had to email them at least 3 times after faxing the info for them to reinstate my account.