A Question For Those With a MyPoints Mastercard...

[PiercedGecko]

I was just curious as to when your points for the purchases that you make using your MyPoints Mastercard are posted to your account? I just got my second statement from the card a couple of days ago, and the points from my first statement haven't even posted to my account. I've contacted MyPoints, but have yet to receive a response from them.
Thanks for any info...

[mama2calli]

I have had to contact them before on occasion when my points haven't been credited. I notice this problem happens mostly when we are late with a payment (hubby "forgot" to mail it twice)... I would definitely recommend contacting them & don't wait.... Kath

[Brendabutt]

I've had to call them also. The points should be credited within about a week of your statement. They have been really good about crediting the points once you contact them. I would also contact them again.

[PiercedGecko]

Thanks for the responses...I FINALLY received an email and they said they were "working to ensure you get the points you deserve." Let's hope so, I plan to stay on top of it, now that I know it is past due for them to credit me.

[PiercedGecko]

Okay...after waiting a few days and the points still not posting I went back and read the email they sent me again. They said they are working "internally and with Nextcard" to correct the problem and that I need to fax my statement to MyPoints (something I overlooked before). I find this a little confusing, considering I can check my statement online, which means Nextcard obviously has a record of the points I "should have earned" by now. I just wonder why MyPoints cannot get the information directly from the credit card company. Has anyone else received this request, or has the problem been corrected without faxing them a copy of your credit card statement?

[mmariez]

Is the MyPoints MasterCard still available? I can't find it on the web site.