NO WebCertificate from MyPoints and.....

[vieprivee]

I have REALLY had it with MyPoints!!! I cashed out for a WebCertificate at the end of November and I STILL had not gotten it by December 20th. SO I wrote to them asking why there was such a long delay since it usually takes about two weeks to receive the number via email. I got the usual automated response, followed four days later by a more personal one(I THOUGHT), telling me that it was now in the hands of WebCertificates and that I should call WC. I did that on December 24th and WC researched it on the spot and they verbally told me(and followed it up with an email) that MyPoints never sent them anything regarding a WC for me. SO again I wrote to MyPoints and THE SAME THING HAPPENED AGAIN...got a automated response, followed byt THE SAME EXACT LETTER about it being up to WC and I should call WC!!! I called WC, same response from them. I then sent MyPoints an email explaining what happened YET AGAIN and CAN YOU BELIEVE the same thing happened a THIRD TIME..same automated response, same form letter blaming WebCertificate.com!!!

DOES ANYONE have a phone number for MyPoints? I HAVE HAD IT! THIS IS BEYOND RIDICULOUS!!!! Talk about passing the buck and NOT dealing with their own problems!!!


THANKS for any advice you can give me here!


PS
My account was debited the correct number of points for the WC the first week in December. Usually the WC is sent about a week after the debit.

[devlina2u]

Oh no! I had no idea mypoints was so careless...I have generally gotten my WCs in time from them and even the GCs. I didn't cash out recently though!! Hope you get yours soon.

[Ttulipss]

I'm sorry you're having these problems. Personally I haven't had any problems with MyPoints and just really like their program, other than the decline of point opportunities over the past year or so....

I found this number in another post........888-262-4528. Good luck! I would get whatever type of reference info you can on MyPoints submitting for the WebCertificate and try calling WC again.

[bdinalbq]

WOw I'm sorry you're having such trouble w/ My Points. They're the ONLY web based rewards program I do now, as I've found them to be honest and reliable for the most part. Prizes are almost always sent w/in a month or so at the outset. I would definetly call them, just a word of caution...be polite. People have commented over and over on the board that when you use a calm voice tone and lots of pleases and thank you's you get a lot farther with these folks.

[vieprivee]

I will try to call on January 2nd, being very polite!
I did try calling a few minutes ago and it just rang and rang. I was surprised that there was no answer machine, but who knows, maybe they started celebrating early?

THANKS again!!!

[LISA1013]

I too am sorry you are going through this

I have had no problems with mypoints .. and found them to be the most reliable reward program so far

Hope it all works out for you ~ keep us updated

[buckeyemomma]

I hope you get things worked out soon. I have never had a problem with them. (((((HUGS)))))

[vieprivee]

THANK YOU SO MUCH for your words of encouragement!!! YOU GUYS ARE THE BEST!!!!


HAPPY NEW YEAR!!!!!!

[annetta]

Sorry for your problems. I redemed for a webbie in de. and received it in less than a week. i have been waiting on blink since the end of november

[Shiney1]

I found this number on another board, but I have not tried it.
MyPoints ....... 888-333-6260
Hope it helps.

[vieprivee]

I am getting NOWHERE with MyPoints via email. I have gotten TWO MORE "pass-the-buck" emails from them telling me to contact WebCertificates. I DID call WC one more time and of course I got the same answer from them..MyPoints NEVER contacted them re: a WC for me.

I tried calling BOTH numbers with no success yet..but will KEEP trying!!

THANKS for your encouragement and help, everyone!

[hope2000]

hi vieprivee!. i had a bitter exp. eith mypoints too. on 31 they disabled my accont when i wanted to cash out. my points expired on 31 .i have been sanding mails & trying their num, but nothing worked yet.

[vieprivee]

I surely hope you get this straightened out!

GOOD LUCK!!!!

[kat]

I hope you can get this worked out quickly. I also cashed out for a webcertificate in the beginning of Dec - had it in about 10 days. This sounds like your redemption slipped through the cracks - hopefully someone will be able to get it straightened out for you quickly.

The number I have for them is not toll free, but it should get you some answers. Try (415) 676-3700 (this is in San Francisco, but I seem to remember that they work on East Coast hours).

Good luck!

[vieprivee]

I called and actually got through! I was very polite and explained my problem and I was told that there was NO RECORD of my cashing out! They said that they would look into it and email me in a few days. I SURELY HOPE they figure this one out, as I would hate to lose my WC!

THANKS FOR ALL YOUR HELP HERE!!