Mypoints disabled

[lookn4deals]

I just tried logging on to my mypoints and it says account disabled. Anyone else having problems? I have two accounts and they both say the same thing.... Ahhh I was cashing in for a Christmas gift card.

[buckeyemomma]

sorry

[annetta]

Call them. R your accounts under the same name?

[karenw911]

Did you get in? I'm wondering if they caught on and cancelled your accounts...

[lookn4deals]

This is what they say:
It has been brought to our attention that several of your point-earning
activities are in violation of our Terms ofService. Although MyPoints
encourages Members to actively participate in offers, we have a strict
policy that you take advantage of offers legitimately presented to you
via the MyPoints(R) Program. Please do review the relevant portions
extracted from our Terms of Service provided for your convenience below.
Accruing Points in a manner inconsistent with the Terms ofService is an
abuse of our program. In your case, we have decided to exercise the
right to terminate your MyPoints membership, resulting in the forfeiture
of your Points. Please be advised that you are hereby banned from
theMyPoints Program, and any attempt on your part to enroll again may
result in further action on our part. All correspondences concerning
this case should be sent to [Only registered and activated users can see links. Either login above or Register Now].
The only thing is I do have more then one account but did they really find that out? I dont do any of the links for free points.
Has this happened to anyone? Can it be fixed? I had a bunch of points and was ready to check out..... Help Me

[karenw911]

I'm afraid you're probably SOL.

If you read the TOS, you are at their mercy and if they decide to cancel your account, that's that...

Did you click on any of the links that people posted here in these forums? That would do it...

I would POLITELY write to them at the address that they gave you and ask if they could let you know what specifically caused your account to be cancelled. Chances are you'll only get a form response back, but it's worth a try...

Karen W.

Also, if you don't mind me asking...how many points did you have accrued? I've always wondered if the more points you accrue, the closer they watch your account.

[ShainaT]

OMG! That is scary!
I have never heard of that before. Pls keep us posted.


I am right with Karen...how many points did you have?

[gitmogecko]

lookn4deals.......I also had my accounts disabled. All of us in my house have accounts, my husband, son, daughter, father and me. We usually let our points add up all year and then cash them out around Christmas to get gift certificates at Target. I guess that is what "red-lighted" them. We have to send a copy of our driver's licenses to prove to them that we all are eligible for mypoints. Needless to say, I guess that we won't be using our gift certificates this year. That might be what happened to you also? Good luck!

[deserae]

this happened to me too after I had about $100 in my account! Finally they just stopped replying to my emails after saying they would look into it. After a few months I opened another account and have had no problems, but I did loose the 100 which made me really upset.

[karenw911]

$100? How many points did you have?

[deserae]

I had almost 10,000 points and i didnt know my account was disabled until i tried to cash out. Then it told me i could not cash out! I still have no idea why they cancelled my account. I guess this is how they get back the money from websites that went bankrupt on them

[donnnster]

I had my account disabled too...had over 50 dollars worth of gc's that I was planning on cashing out...I called them multiple times and they said they didn't know why my account got disabled and that they would try to re-enable it...called them many times...and I finally decided to give up. hopefully you have will have better luck than me.....

[Shannon0125]

This is interesting. Mine and my husbands account have been disabled just recently. They sent me an email and told me I would have a reply within 24hrs and I have yet to hear from them and that has been almost 2 weeks. I was cashing for a 10.oo Target and he a 10.00 Toys r us. Is there a phone number to call my points?

[gitmogecko]

I have a fax number for them......(415)676-2054, then ATTN: Membercare. When they disabled my accounts with my family, they sent me an email that contained the fax. It said to fax them a copy of a valid State or Federal Identification. This was a routine security measure implemented to protect both your account and the MyPoints program. It also said to feel free to black out any information other than name, birthdate and photo. I also have a mailing address for them.....
MyPoints.com, Inc.
ATTN: Membercare
100 California Street
San Francisco, CA 94111
They also said that they are asking for ID as part of a newly implemented security check. It probably has to do with all of the lowering of points and making it harder for all of us to get points. I will just be glad to get my account back in order again. Have gotten many nice gift certificates from them.

[crazytimes]

It was probably the links from here. I have always been leery of them...I am sure MyPoints has a way of finding this information out...