MyPoints...maybe I'm doing this wrong?

[PiercedGecko]

Okay, as I recently reported I decided to apply for the MyPoints Mastercard (thanks to the helpful feedback from fellow DODer's) and I received an email that said "Congratulations! Your 1200 Points for getting your MyPoints(R) MasterCard will be credited to your account within 7-10 days." Well, as usual it had been longer than the said time, and I decided to contact MyPoints customer service. So I receive a response from them that said:

Thank you for contacting MyPoints Member Care.

Our records indicate that the Points you referred to have
been posted to
your account.

Please remember that you MUST refresh your Earn Key before
checking your
Account Balance.

Okay, so here's the problem....I currently have 831 points, how could 1200 have been credited to my account? There are no records showing it has been credited, I log out and log back in, I check my weekly account history and there is no credit for the points in any week. Is there something else I should be doing in order to show the "correct" number of points that I have? When I get a Bonus Mail, the points show up the next day without any refreshing, so I don't understand what customer service is talking about. I'm just not sure if I should write them back, or if there's something wrong on my end.
Thanks for any advice...

[marygreene]

I'd say write them back. The points should just show. I've never had to refresh to show current points. Tell them your balance and ask how they could be in there.

[mccbridge]

I agree with marygreene. I have had to write to them on several occasion to get my points correctly in my account. stay on them.

[sligg]

applied for that card this morning. If I don't get the points in 10-12 days like they say I should I'll cancel the card and wrtie a letter to the bank why I did so.

Write to MP and tell them that your going to do just that and see how fast you get your points. This has worked before with other problems I've had with them.....Good Luck....

[The Bunny]

1-888-333-6260

You might have better luck if you call them.

[PiercedGecko]

Okay...I took the advice of several of you guys (thank you) and decided to email them once again with the problem. I included my original question and the original response I received...it took 3 extra days, but this is the email I finally got today:

Dear Member,

I am very sorry for the confusion. Jean J incorrectly responded to your inquiy. We have completed crediting your account with 1200 Points. Please allow five full business days to view the correction to your account. We are sorry for the inconvenience but thank you for your understanding.



I figure I will give them the 5 business days, then if still not points are showing, I'll take your advice Bunny and call them, thanks for the number btw!

[juddybugger]

Usually the points are there over night. I think they tell you five days to allow them self extra time. Any time they have told me five days I check the next morning and they are in my account. Good Luck!