Is MyPoints.....?

[sligg]

Not working again? I keep getting "This award has already been credited to your account in the last 24 hrs"
Well it hasn't!!! Anyone else? I thought they took care of this problem.

[sandyl]

I had the same problem yesterday when I clicked on the Daily Tour link.....but I noticed that they had a different link today, and I just tried it and got my 10 points blue screen..... maybe try again later today?

[beffie]

I've been trying all day... I HAVE NOT ALREADY GOTTEN MY 10 POINTS !!!

[u2acrobat]

I was ok yesterday, but today is a different story. I signed on at 8 a.m. and tried to collect my Daily Tour, but it said it was already credited! Impossible!!!

I have been REALLY angry with MyPoints. They do NOT credit points in a timely manner, and their "customer service" responds with obviously generic e-mails. It's the pits.

[ronirp]

I actually have the exact opposite experience with mypoints. While not aleays promptly posting points, they have always responded to my e-mails (I only had to send one) and posted the points quickly. The e-mails that I get back do refer to the spesifics, so obviously they are not generic. I am sorry you are having such a hard time with them.

[jediliz]

I got an "already credited message" as well today. Its for automotive section. Sheez.

I almost always got a generic message. i had a problem with points I earned for a Borders.com purchase back in September. I wanted my points earned right away and asked where they were, so they gaveme
points and then they gave me more points on the acutal credit date (At least I think that's
what happened now). I tried for months for them to take away the extra points, and they
said they needed the original e-mail about the purchase. Well, I accidentally deleted it (after I had sent it for the first time for the credit.)

I never got a clear response from them and that's why I'll just keep the points.

I hope this buy out improves the service. And maybe they will improve the point
earning opportunities.

[u2acrobat]

Improve their service??? According to everyone at PlanetFeedback, there is no way their service can be improved. It appears that many of us have had the same problems with MyPoints: bad customer service and points not being credited on time.

Here's my latest PF letter about MyPoints (LONG):

Dear Mr. Markowitz:

I'd like to bring to your attention a problem I encountered recently with the overall experience at Mypoints.com. Frankly, I'm not surprised because I've been very dissatisfied with my business dealings with you in the past.

I am very disappointed with the lack of customer care that your company has displayed in the past year. Your website stipulates that all Member Care representatives will assist the customer with respect and promptness, but I have not seen that side of your company in quite a while.

In the past year, I have had many problems earning and receiving points. For example, during the last week of October, I signed up for Sprint long distance though MyPoints to receive 1500 points plus 5 points per dollar spent. It was stipulated that I would receive the 1500 points 30 days after signing up, and I would receive the 5 points per dollar spent within 30 days of my first Sprint bill. I did not receive my 1500 points until the end of January (after much begging to your reps through e-mail), and I did not receive the 5 points per dollar spent for November through February until March. After receiving those points, I discontinued my Sprint service, as I had no further desire to babysit my account and make sure that your company credited me with my points (something that your site said should automatically happen).

Other problems have arisen when earning points through spending money. I often shop through the MyPoints site and through the BonusMails to earn big points for minor purchases (the "200 points for any purchase" specials), and sometimes I even take advantage of your "regular" shopping experience to earn 2 points per dollar for products that I would purchase anyway. However, even though your site stipulates that the points earned for shopping purchases will be available "30 days after the purchase date", that is rarely the case. Each time I shop through you, I must constantly keep tabs on my account balance and save any and all e-mail correspondance from the stores and your reps, as apparently, your computer systems are not up to snuff to automatically log purchases and credit accounts (although your reps continuously insist that this should occur and "there must have been a glitch").

When discrepancies with my account occur (and this happens many, MANY times), I sift through my saved e-mails (taking up MUCH bandwidth) and forward them to MemberCare, along with a letter explaining the problem. I immediately receive an auto response saying that I will receive an answer from a rep within 24 hours. However, I find that your customer service department usually does not respond for several days. Even when they do respond, they obviously do so without completely reading the e-mail, as I am forced to repeat the problem in a step-by-step manner and re-forward the stores' e-mails verifying my purchases. Often, it is 6 e-mail exchanges before anything close to resolution occurs.

Currently, I am battling your MemberCare department over a purchase I made in early April. As has happened before, I made a purchase and should have had 78 points appear in my account no later than mid-May (the 30 days from purchase rule). I e-mailed MemberCare with my concern, attaching e-mails from the store where my purchase was made, and waited. After much dialogue, I was told that the points would appear in my account in 5 days. They did, indeed, appear in my account, but are not spendable until July. Why is this? Your rep told me that we must wait another 30 days to verify the transaction, but my problem with this is 1) the 30-day transaction verification period ended in May and should not be subject to another and 2) if it needs to be verified, why did the rep temporarily credit my account in the first place? I resent having to wait over two months for points from a purchase. The site says clearly that most purchases (except for the VERY unusual ones) will have points available to spend within 30 days of the purchase. Your MemberCare representative has the audacity to expect me to wait an extra 45 days for my points to appear, and to smile about it! I have repeatedly asked to speak to a manager, but I was told that that was "classified information" and a manager's name would not be made available to me. What kind of "customer service" is that? I should not have to pay AGAIN for YOUR mistake! I was counting on those points to be in my account in May so that I could request a gift certificate with them before you raised your point requirements in June. Great job, you got me there, didn't you? Kept me busy long enough so that I would be forced to wait until I had enough points to get a gift certificate at the new higher levels. That's disgraceful.

This really frightens and angers me, as I have other points that should be made available to me in a few days, and I fear that I will have to battle tooth and nail for those too. This is outrageous that a customer should have to expend so much energy to do the job of your "trained representatives" over and over again. You're getting paid for this, not me. And yet, here I am tracking purchases FOR YOU. Outrageous!

Here's what I'd like to see happen:

I expect you to re-train your MemberCare department, preferably with the notion that "the customer is always right".

I expect you to improve your computer systems so that you can accurately log purchases made through your site and make your points available within the time frame stipulated.

I expect you to improve your company's attitude in general and make the attempt to be helpful in a friendly and timely manner.

I expect you to credit my account with the proper amount of points IMMEDIATELY.

I expect you to generate bonus points for every single day you are late in crediting points. It is unacceptable that consumers must do your job for you.

I am quite displeased with MyPoints and am looking at other rewards programs. Once I have enough points (which will be never, since you don't credit my account and you just raised the point requirements for prizes), I will cash out and never look back.

I would like a response immediately, please. If this fails to get your attention, I will be forced to write to the BBB and copy and paste this letter to every shopping bulletin board I know of, as well as forward it to other users of your site. You should strive to work for your customers, not the other way around.

I rely on it because I have used it in the past and it used to be a helpful, accurate, rewarding program. Not anymore, though.

I hope you are willing to address my concerns. Thank you for taking the time to read this, and I look forward to hearing from you soon.

Sincerely,

Allison B.

[sligg]

You SAID it!!!!!!! now I would love to hear their reply-if ya get one.

If not let me know...I'll copy and paste it for you and send it to every store on the internet!

Great job!!!!!!

[vieprivee]

THAT IS ONE FANTASTIC LETTER!!! DO let us know if you get a response! THANKS for sharing!!

I can't get my 10 daily points either! SO WHAT ELSE IS NEW!!??

[secrettreasure]

Once again.....Sorry, aha right,,,been way over 24 hrs since I last visited them. Wonderful letter you sent them!!!! Would love to see what they have for a "Reply" to that. LOL

[u2acrobat]

Thanks, guys! I wouldn't hold my breath about getting a reply, though -- they haven't replied to the three other letters I've sent in the past several months. However, please feel free to copy and paste this letter wherever you see fit. Maybe we'll get the word out yet.

So many people tsk tsk me for speaking badly about MyPoints. "They give you free things", they say. Pshaw. It's not free when I spend my own money to receive those points in an exchange. It isn't free when I spend money on stamps trying to write to the darn place. It isn't free when I use hours of my time earning points, monitering my account, and e-mailing MyPoints to receive proper credit. It isn't free when all of the e-mails I'm forced to save take up all of the available (limited) space in my Hotmail account. To me, this company is a bit like CyberRebate: They promised us a service (on-time points) in exchange for shopping through them, and they have yet to hold up their end of the deal without prodding from us. It's absolutely disgraceful, terrible business sense, and bad customer service. The nerve.

[secrettreasure]

I think you have a right to complain...alot of us(including me) just don't dare to, I think. I'm afraid they will disable my account. And with my luck they would!!! LOL I am glad you did something about it. Maybe if enough of us complained ......maybe they will do something about there bad practices and poor CS. You won't hear me 'tsk tsking'. But, we are all entitled to our opinions.

[scratch33]

Check back soon...
We're currently performing scheduled maintenance to our system. Rest assured --- we'll be back and better than ever shortly.

Thank you for your patience.


I also did not get my points for the past 2 days

[sligg]

why don't they tell ya that in the first place?

[u2acrobat]

Because they are, pardon my French, POOPHEADS! GRRRR!

I received one of those "150 points for trying free magazines" offers in my e-mail today... It doesn't expire until June 20... Clicked the link... SAYS EXPIRED!

I hate them... I hate them... I hate them... I hate them... I hate them...