Beenz..need help!!!!!!!!!! Don't let this happen to you

[bbelover]

Right now I am sooooo angry with Beenz, that I need some help /and or opinions....Back in November me daughter and I ordered a some web certs from a Rainbow Blues...She nicely confirmed our purchase and sent us they would be 4-6 weeks for our order..well she went outta business right before Christmas taking all our Beenz with her..After Christmas I emailed Beenz and asked what was going on and BEENZ said

Our solution to your issue is:

Thank you for writing to us regarding Rainbow Blues. We have taken your
information and we are working with the merchant to both confirm the
status of this order and also running refunds wherever necessary. In
cases like this, where the company is run by one person, it may take a
little more time to sort things out. Please be patient while we sort it out
with the company. Thank you.

If you have further concerns about this issue please quote the above
reference when submitting a new support request at:


Now yesterday my daughter wrote to them and this is what they had to say
Unfortunately, we are not able to help you directly
in this circumstance, as the beenz were transaction between you and the merchant. Any dispute must be
resolved accordingly. If you seek a refund for undelivered goods, please contact the merchant
directly. We are unable to authorize a refund of
beenz to your account without the merchants
permission. This is for their protection and yours,
as I am sure you understand.
Sorry we cant be more helpful at this time, and we
hope that your problem will be resolved very soon.

I know others are out there, can anyone give me any suggestions on what to do about this or what they are doing????

[The Bunny]

I ordered a $50 Target GC thru Rainbow Blues in October and purchased insurance on it. Never got it. Contacted her in November and she was going to look into it. Contacted her several more times, more stalling on her part. Then she went out of business and I never heard back. Guess I will try to email her again and not be so nice.

[Amber112]

Is this Rainbow blues someone that you can call the BBB on? I would at least give that a try maybe it will scare her into at least refunding your beenz or something lol. Good luck.

Donna

[bbelover]

Bunny, I did as you said and you'll probably get the same result, her mailbox has been shut down, so thats a deadend..anymore ideas, I'm open to anything...I know I read on another board some person gave them over 40000 Beenz so she must really be fuming..Bunny also what I did was went to planetfeedback.com and wrote them a letter and noticed there are a few letters about this and other concerns about beenz..Maybe thats what needs to be done, altho I don't expect too much to come from it...but it makes me feel better...

[Edited by bbelover on 02-21-2001 at 09:57 AM]

[The Bunny]

Bbelover --Yes, I did get the email back this morning. This really irks me. I will try Planet Feedback and Ugetheard. Beenz didn't even reply to my inquiry of a few weeks ago. Amber, I'm not even sure where Rainbow Blues is located -- they went out of business, so I don't think a complaint from the bbb or chamber of commerce would do much good.

[dorraine]

When beenz first came out...you could get loads of them everywhere...I do not think they had enough captiol to start...I had a few go rounds with them when they started going down hill...I went rounds with beenz queen and another one...I could not get a name, phone number or anything...my daughter got ripped off out of a deck of
po-k-mon cards by one of them (Claiming she had mailed them)...and the other short changed me when I made and mailed gift mugz for her and she took her sweet time to pay me (claiming beenz had not paid her)...before you transact anything with anyone...make sure you have a name phone number and adress(snailmail)...check them out before you do business with them...it is hard on the net because who you may e-mail could be on the otherside of the world...

[azrael]

Give me the web address for Rainbow Blues. I'll get her home number for ya.

[Julco1]

I did not deal with this Rainbow Blues company (thank goodness!), but since they were a site recommended by Beenz to use Beenz points, shouldn't Beenz have some responsibility for this issue too? If that is the case that they will not take come responibility, then just any ol' company can sign up as a vendor and then "disappear" once they get their beenz. Isn't that kind of irresponsible of Beenz to be representing such a company??

[bbelover]

Originally posted by azrael
Give me the web address for Rainbow Blues. I'll get her home number for ya.

She doesn't have a website now, its been gone since Christmas but it was the [Only registered and activated users can see links. Either login above or Register Now] and her email was [Only registered and activated users can see links. Either login above or Register Now].com and personally don't really care if she wants this posted or not...and Julco you hit the nail on the head..If Beenz has this person on their website why don't they back them up...So you(Beenz) make me look like a fool, cuzz hey I don't know this person, they took all their info, not me, but they made me believe that giving her my Beenz was ok,and now they won't back me up..Now how good is that? Its not and your right it isn't going to be good for their business..So I may take a lousy 50.00 loss, but that is just miniscule to what they are gonna lose when word gets around.... thank you guys again for all your help and if anyone else has more ideas, I'm game..

[azrael]

Home address:

Laura(Last name unknown)
144 Robert Quigley Dr.
Scottsville, NY 14546
US

Webmaster phone: 213-947-1032
Webmaster Fax: 213-947-1032

Good luck guys.