Suzykats - not crediting points as promised???

[Tiggers Lady]

I made a purchase through Suzykats with a promise of 5 points per $1 spent. I spent $45+ - so it worked out to 228 points.

I get an email from them stating that they have credited me for 50 points. I write back explaining the error to them and they respond as follows:
*********************************
"I went ahead and checked their affiliate program.
>
>The error was on our part-- the commission rates had a different plan:
>
>If the amount of the sale is from: $10.00 ~ $50.00 = 50 Points
>If the amount of the sale is from: $51.00 ~ $100.00 = 100 Points
>If the amount of the sale is from: $101.00 ~ $150.00 = 150 Points
>If the amount of the sale is from: $151.00 ~ Higher = 200 Points
>
>So you were given 50 points (shipping and handling doesn't count).
>
>I understand that the rightful amount should be 228 Points (s&h doesn't
>count), and you were given only 50 points. Do you think if I only give you
>50 more points it will be OK?
>
>I can't afford to make a loss, but since it was an error on our part, I can
>give you double points. (so you will get 100 points).
>
>Will that be ok?
>
>Sincerely,
>Suzy Kats Webmaster
>www.suzykats.com
>Suzy Kats- The Purr-Fect Shopping Guide!
****************************************
My Response:

Hi: I am at a loss, your site states "Get 5 points per dollar spent at this merchant's site!" While it is not my intention to have your site lose money, it is frustrating that you are not sticking by what you promise. I chose your site, wanting to get points obviously and at the same time wanting to support you by making a purchase through you. I did not check any other sites that I work with because I was new to your site and wanted to offer support as a newbie. Now you are offering me less than 1/2 of the promised points. I guess I will leave it in your hands to decide what you believe to be appropriate and fair based on the above. Again, I hope you can appreciate my frustration - not wanting you to hurt in this transaction either - so do what you feel is fair and just let me know...
**************************************

I will keep you informed about what they do...I am really split in the middle about this one....I don't want to cut off my nose as they saying goes, don't want them to go under and I know all the sites are having trouble, but it is frustrating...just wanted everyone to be aware....



------------------
***moderator***
[Only registered and activated users can see links. Either login above or Register Now]

[miriama59]

I am going to cash out asap and not bother with this site any more. I purchased at etoys and understood it to be so many pts and 500 for first purchase. Then I was told that etoys removed their offer. THEN I was told that it was 500 FOR first purchase at etoys. THen I got ZERO pts for purchases period. They just wrote and want to know what I think is fair, that they can't help it if they don't get pts from merchants, that they can't afford this, etc.

[Tiggers Lady]

Well, I must say, that after sending them the email I shared above, they did finally credit my account properly saying that they did want to keep me happy!

Smart business move to keep my business!


------------------
***moderator***
[Only registered and activated users can see links. Either login above or Register Now]