Flooz headache

[lmen99]

Please help me out here! I ordered $20.00 flooz from Firstlook.com one month ago, but still have not received it yet. They sent me e-mail 10 days ago said they would send to me right away. I just checked my flooz balance, it is not there. I sent another e-mails to them, but they just said " thank for coming to firstlook" and did not answer my question.Am I doing something wrong here?
Thanks for the help!

[ohberry]

I'm sorry to hear you're having trouble with Firstlook. In my case, they've been very quick and efficient about responding to my emails. And the longest I've had to wait for flooz is 1 week.

Did you send your email to [Only registered and activated users can see links. Either login above or Register Now] ?
And if you did, did you make sure to include your login name and the reward redemption #?
(you know, that LONG # they give you after you redeem your points).
It might be a good idea to also include the redemption-confirmation email they send you as proof.

If all else fails, call them at their toll free number: (877) 687-4266

Good luck.

[lmen99]

Hello, Ohberry! Thank you so much for the help! I just want to let you know that I got my flooz today! I am happy now!

Thanks again!