Where is order status on MYPOINTS?

[bbouma]

Can someone help me figure out how to check the order status of some gc's from Mypoints. I am going on a vacation in 2 1/2 weeks, and I wanted to use them... Thanks!

[The Bunny]

I'm sorry, I don't know how or even if you can check. But I'm bumping this up in case anyone else knows.

[lolyla]

What you can do is, IF you saved your confirmation page, is go backed to it any time and it will tell if it has been shipped but that's about it. Anything, I have order from them has taken 2 months!

[bbelover]

The really sad part about this is that I went and checked and checked again and I emailed their customer care people, I got an auto reply that said they would get back to me within 2-3 business days, then (heres the sad part) I got another email that said they would have to do more research on my question and would get back to me within a week..I only asked do u have a place where i can check and my order that I placed? sad really sad they r

[geffric]

If you go to the Account Statment screen, (as of yesterday it was working) and click on weekly status. This will show you the transactions that occurred during that week and if points were added or subtracted as in a GC redemption. It your GC has not been subtracted, then it is in limbo and you need to email them with the confirmaton munber and ask for the status. If it got lost, the only thing you can do is cancel and start over again.
We had the same problem before vacation, and we went on vacation without the GC because it had been lost in their computer system. But I did get my points back and will use the GC another time.