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Old 08-15-2000, 08:00 PM
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When I enter my login and password at mypoints to check my account balance, it just keeps asking me for it!

Anyone else having this problem?

Thanks,
Ryan
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Old 08-15-2000, 08:04 PM
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Yep, same thing happened to me when I tried just now. Site must be down, again...

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Old 08-15-2000, 08:07 PM
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Baffled

Whew!! I thought that it was doing it to me because I talked to CS and asked them to fix some problems. It's been slow or down all day according to CS.
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Old 08-16-2000, 12:10 AM
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I haven't been able to get into my account all day!
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Old 08-16-2000, 08:49 AM
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Rolling eyes

Ryan, as of this morning the account statment screen says it is temporarily unavailable.
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Old 08-16-2000, 09:17 AM
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Rolling eyes

I got into my account statement this morning. Imagine my surprise (sarcasm) to find it is wrong. Again.

I have received no credit for anything done this week. Which means I'm missing 280 points so far.

Unless, of course, you take them at their word, in which case I'm missing more. The button/link you click at TalkCity after taking a survey says you're entitled to 10 points. Let's see if they follow through on that.

I sent an e-mail again today, asking customer service to do two things: (1) give me my missing points, and (2) walk down the hall to the technology center, smack the geeks upside the head, and tell them to fix this thing.

Didn't AOL get sued by a bunch of state attorneys general for failing to deliver on its advertised service due to its technology problems? I sense complaint letters to the BBB and consumer fraud agencies in my future if this continues.

FriarTuck
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Old 08-16-2000, 02:06 PM
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uh oh they're not crediting points for this week? i did the careerbuilder thing and shopped at the talk city store for another 100 (big blowout sale wooohooo) i BETTER get my points grrrrrrrr...
hmmmm that freeride is looking better and better.......


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