Don't tell me my coupon won't work!

[LocaChica]

A new Target just opened up so I decided to check it out. I took a coupon for a, ahem, feminine product and got in line. The cashier was happy and smiling with everyone. I told hubby, "oh she's happy now, but just wait until there's a problem." Maybe I should have kept my mouth shut. Finally it was my turn. She scanned the item, then the coupon. BEEP. It wouldn't take off the discount. Again BEEP. Nope, still not working. Then another BEEP, then another... and another. Wait, just one more for good measure. She looked at me and ATTEMPTED to hand the coupon back. I said, "Will you call a manager?" So she put on the flashing light next to the aisle number. Waiting...waiting...waiting. I felt bad for the people behind me, but I didn't like that she tried to get me to take the coupon back. No way! Then I thought, "What if it's not even the right product?" I would have been embarrassed!! She must have been thinking the same thing, because she then looked at the coupon and compared it to the product inside the bag. Yes, it was good. Why wasn't the darn coupon working?

After what felt like hours, there was still no manager. I asked, "Can't you call someone on that phone?" It was right in front of her. She said, "No. I can't use it." That's odd, but whatever. If she wanted to stand there all day, I was up for it. FINALLY a manager showed up! Well what do you know? The coupon worked after all. The cashier was not hitting enter after it beeped. She was hitting "retry" or another button. Needless to say, she was no longer smiling. She gave me my money and I noticed she didn't even say hello to the person behind me. She better get used to it, because I know I'm not the only person who uses coupons. oh and it's not so much that I had to shop there and I had to save a few cents, it was the fact that she wanted to give me back the coupon that annoyed me.

[LINAO]

Happens to me all the time... only I seem to be the person behind the person who has the problem and the one the WONDERFUL cashier takes it out on!!!! LOL!!!!

[Pipanella]

Loca, I soooooo know what you mean!!!!!! I had the same thing happen to me at Penney's when I bought a sale item, used one of their bonus sale coupons, and had opened a new charge account that day, meaning I was to get an additional 10% discount. The associate tried to tell me that she couldn't give me the 10% new charge discount on the sale items. I told her she could. She got upset, called someone, who told her that yes, I was to get the discount. HA!!

She was NOT nice after that. I had my oldest daughter with me, who used to work at Elder-Beerman (department store), and I just looked at her, and said, "PLease tell me you never treated a customer like that." She assured me she hadn't.

Man, you'd think they had to take the discount out of their own paycheck.

[LocaChica]

Lina, that's happened to me before. Oh I know the feeling of being behind the person waiting for the coupon to work. It would annoy the **** out of me. Hey, I wasn't a coupon user back then, what did I know? It hasn't happened lately, but if it were to, I'd be patient.


"Man, you'd think they had to take the discount out of their own paycheck."

I agree, Pip. Are they upset because of all the work it takes to scan and/or combine a coupon? Or are they jealous that they aren't savvy shoppers?

[LINAO]

Yep,LOCA.
I just smile and tell her to have herself a nice day!!!

[kat]

LOL Loca! The girls here at the supermarket are like that - although it's easy to fluster them because our local paper rarely has coupons so they freak when I bring in a stack that I've traded for online (or worse yet - the kind you print out).

Now I just try to go shopping late at night when the only check out person there is this one guy who just doesnt care if the machine gets stupid - he just enters in the amount of the coupon, hits the cash in key & continues on.

[LocaChica]

Originally posted by kat


Now I just try to go shopping late at night

That's going to be my plan from now on.

[brieke]

I get the same crappy attitude at my local Walmart when an item rings up wrong.There are signs posted above each register that states: If the price we charge you is incorrect,due to a pricing error,we'll give you that item free,or take $3 off your total purchase. Pretty self-explanatory to me but,when I find an item that scans wrong,I mention their store's policy.9 times out of 10,they act like they've never heard of this! Give me a break!!! I usually just point to the sign and tell them to give me the item free,please....some of the cashiers just hate THAT! LOL

Does anyone here work at Walmart?If so...are you trained to act this way on purpose concerning this particular policy?

[Mouse7088]

brieke...I USE to work at Walmart (almost 8 yrs. ago..WOW!) and to tell you honestly, I NEVER even heard of that policy, nor did ANYONE ever mention. I know there wasn't a sign either...maybe it wasn't in effect then?!?!
I loved working at Walmart!! I only had one bad incident when a lady brought tears to my eyes. Of course no way did SHE see it..LOL! I NEVER EVER treated a customer like crap. Even that woman didn't hear an earful from me. To tell ya the truth, I would LOVE to be just the darn greeter!! Seriously, I was the only "young" person that would give the people greeters their breaks. They had to threaten me before I would go back to my register, service desk, layaway or department...LMBO!

[jskarp]

I don't think my walmart has that policy.....but I'll be checking when I go in next time for sure! ~Joy

[sweetiris]

I had the coupon beep before and they tried to give it back to me. I didn't say a word, I just glared at her (everybody says I have this REALLY EVIL glare) and she just asked the cashier beside her what to do. I glared because this wasn't the first problem I'd had with this cashier knowing NOTHING (bad things is she wasn't a new employee, been there for months).

[LocaChica]

Originally posted by sweetiris
I didn't say a word, I just glared at her (everybody says I have this REALLY EVIL glare)

I'm scared already

My niece does that! If looks could kill...


I believe Walmart has the price scan policy that brieke mentioned and so does Kmart here. Walgreens will give you $5 if the cashier fails to issue a receipt.

[lizsmom]

Breike...that is most certainly walmart policy, and any cashier that doesn't take care of you for that is not doing his/her job. Period.

It applies only if it is scanning wrong (ex: Sauve shampoo is on sale for $.98, and it rings $1.29) It doesn't apply if the item is on the wrong place on the shelf. (I believe that is correct, but double check me on that one !!! I don't work up front, so I may not have it completely right.)

If that ever happens again, leave that line, go to the service desk, and get your money ! (and a manager !!)

[kat]

Mary,

Our DD works at WalMart & she said the same thing - the policy is only correct if the price rings up wrong, not if it's on the wrong place on the shelf (hey, they can't be responsible for customers moving stuff around the store).

Here our cashiers are really well trained - I've never ever had anyone there mess up on the register (even before our DD started working there!).

[deirdre85]

thats a companywide policy. i had that issue when they mismarked a futon on clearance. it was origially 129.99 n was on clearance marked 14.99. i was likw woah thats a steal. when i got up to pay for it it rang up at 99.98. i said no they were marked down to 14.99. she looked at me like im nuts. the manager comes over, i point out the futons marked 14.99 he says thats an error they are on sale for 99.98. i said ok but dont u have to give it to me for that n he brings me over to a sign which is walmarts policies n ir said if an item is priced wrong the customer gets it free (up to a $3 value only). any item valued at over $3 will be discounted by $3 as a courtesy. essentially he said i could get it for 96.98. umm no thanks keep it.