| Actually, I dug out my datebook here at work, and found that it is SW Bell, not Qwest, that messed me around.
On October 21, 2001, I became aware that relatives were unable to reach us at our home number. They told us a lady was answering "our phone" and the lady said she was receiving a lot of calls for us. I dialed "our" number and a Mrs. Halloran answered. I identified myself and she told me that she'd recently had service connected and was given 636-5XX-XXXX as her phone number (this was our phone number, had been for several years). She said she was getting several calls for us and called SWB on October 19 to request a new number. I immediately called SWB's repair line and was told that their records showed no problem with my service and the problem was with my equipment. I advised her that my line was dead and if she were to dial "my" number, a Mrs. Halloran would answer and explain what was happening. The rep told me no, that wasn't possible, our number was not disconnected. Finally, I convinced her to put me on hold and dial my number. She did, then got back on the line and said yes, she had reached Mrs. Halloran and yes, evidently and without any rhyme nor reason, our service was disconnected and our number was assigned to the Hallorans. She told me that she would put in a repair order and have my service restored the following day. It was.
Now, I've received a bill dated 11-25-01 with three long distance charges for calls made on Oct 20 and 21 -- during the period I was without phone service. I called SWB's billing line, held for 15 minutes, was disconnected, and called back. I spoke with Colleen. She told me that no, our number had not been given out to anyone else, our "lines had been crossed" and the person our lines had been crossed with didn't even have service until Oct. 22. She acted like she didn't believe that the long distance charges belonged to someone else. She said she'd reverse the long distance charges off my bill but Qwest would probably bill me directly for them. WHAT??? I asked for credit on my bill for the days I'd been without service and she refused. I asked to speak with a supervisor, but she was unable to transfer me. Supposedly, one will call me back.
I am absolutely livid! They disconnected my service without notice nor warning. I have an excellent credit history and have never been delinquent on my bill. I don't understand how or why they would disconnect me and give my number to someone else. I do not want to be billed by Qwest for calls I did not make, and I want to receive credit for the days I was without service.
I just filed a complaint online with the Federal Communications Commission. Anyone have any ideas on what else I might do? We are talking less than $10 here, but I am soooo fuming mad over this. I'd like to go to SWB HQ and b***h slap every last one of 'em!
Thanks for letting me vent.  | 
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12-04-2001, 10:37 PM
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