I am so mad!!!!!!!!!!!

[Brendabutt]

OK, need your opinion on this. I bought a coupon book from the local shelter for women--it was a fundraiser for them. Had lots of good coupons in it. Today was the expiration date for the book. Of course I didn't use half the coupons, but there was a coupon for a carwash at Kwik and Clean. Well, I make a special trip into town to get my car washed and when I pulled in the girl tells me that since the expiration date is 5-31-2001 that they will not honor it. I said you are kidding and she said that the manager had made that decision. Has anyone ever heard of such a thing? I have talked to several people and they all agree that it should have been honored through business hours today. I think I'm going to call him back and tell him what I think of it. It seems like a form of deception to me. What does everyone else think?

[luvmetender]

This is so unprofessional! I think you should call the Shelter and tell them so that they know not to use them in their next coupon book.

[ftmom]

Usually the coupon is good until the end of business. I would write the manager/ owner of the business. If it is a chain car wash, get info about the ceo/ president, and write to him/her. You know the saying. "The squeaky wheel gets the grease".... Make your complaint heard..Then call the shelter about the deceit of the car wash and they should not use them again. Good Luck.

[sushiosushi]

yes they should have honored it. a good business will even honor it on 6/1 to keep your business.

[Brittwoman]

I can relate to your frustrtion! When I bought my house last year I got a ton of coupons in the mail from the local "welcome wagon". Well... when I went to use one of them for a free hair cut I was told they don't do welcome wagon anymore! When I said I just got the coupon 2 weeks ago, she still said they will not honor it. In turn, I emailed "Welcome Wagon" that sent this coupon booklet out and told them one of their sponors did not honor their own coupon. In turn, I got an appology and some different coupons from other local merchants!

[Brendabutt]

OK, just talked to the manager. Now I'm really angry. He says that he is sorry but that the shelter was only supposed to print 200 books, which would be 400 coupons. Says he has already accepted over 2000 coupons and for a small business it really hurt. I told him that I thought he should have run an ad in the paper saying that "due to circumstances beyond my control, ect". He didn't say anything to that. I told him that I made a special trip into town and I was not a happy camper. He named several other businesses in town that he says also pulled the coupon yesterday. Well, when I hung up, I called one of the other businesses and they told me that no, they accepted the coupons all day till the close of business. So he lied to me on that. I think he was probably taken avantage of, but don't think he treated his customer fairly. I told him that I bet he really made alot of people mad and he says to me, that no actually most people understand. I told him, you mean if I had come in two days ago you would have washed my car, he said yes. Seems to me
that one day would not have made much difference. Oh, well, you can bet I'll never go there.