Proof that MyPoints doesn't read my emails...

[PiercedGecko]

Okay...I didn't really know where to put this, but I just really needed to vent. Awhile ago I signed up for the MyPoints Mastercard, and if it wasn't one of the only ways I actually earn points through that program it wouldn't be worth the hassle. Every other month I have to email them because my points don't show up in my account. You'd think that if on those other months they can credit me, that they could somehow fix it to work like it should: EVERY MONTH. Anyways, usually I write them an email and relatively quickly I get a reply that the points will be available in five business days...great, I can live with that. Well, for the month of April, it's been a different story (maybe because the points are going up this month and I earned 87 points they're postponing giving them to me.) My first letter to customer service was entititled "Missing Points From MyPoints Mastercard" and this is what it read:
My recent Mastercard point total has not been added to
my account. The closing date for that statement was
4/17 and it was paid on 4/28. I earned a total of 87
points for that month's statement. I look forward to
working with you to settle this matter.
Thank you for your time

Okay...so I get a response rather quickly and I'm thinking "piece of cake, this will be solved like all the others," but NO...this is the reply.

Thank you for contacting MyPoints Member Care.

Your MyPoints account will be credited with the Points you
earned for purchases made with your MyPoints Master Card 10 business days after your credit card Billing cycle has completed. If for some reason your account balance does not reflect the correct number of Points after that10 day period, please let us know and we will address the issue right away.

Okay...well, first of all my cycle was completed on 4/17...as I stated above. Secondly, they points were not credited, hence why I'm actually contacting your company, and you say you will address it right away? It's clear that the person responding did not even read my email...just my subject and added the generic customer service response that does no good. So I thought, okay, I'm onto the game, so the next time I'll just write a really generic heading and then they'll have to read it. The next email subject was "Missing Points." It included the exact same email content as the first one I sent...but this is the reply I receive:

Thank you for contacting MyPoints Member Care.

Points that you earn at participating sites are credited to
your account as soon as we receive confirmation of your transaction from the merchant. Please note that Points earned through 2 Points Per Dollar offers in MyPoints Shopping are credited within 20 business days. These Points become available to spend within 30 days.

The offer in question should indicate how long you should
have to wait before the Points are credited. If you have waited the specified time period and still not received your Points, please contact us again at [Only registered and activated users can see links. Either login above or Register Now] and we'll be happy to investigate the matter for you.

Okay...so now I'm steaming...another email reply to only my subject heading. On this one, first of all, this is the MyPoints Mastercard, not a shopping offer. Secondly, it's only 1 point per dollar, not 2, which once again leads to a shopping offer. I'm so sick of this, I sent a third email yesterday, and they haven't sent a quick responding email, so perhaps they're taking the time to read it...who knows. Before I pull my hair out, does anyone have the Mypoints number?

[usmgrad]

Sounds like your first two replies were sent by an autoresponder, which scans your message for key words or phrases and determines from those which letter to send you. I've gotten those from MyPoints before, and usually (not always, though) a live human will follow up within a week.

While a lot of internet merchants use autoresponders, companies with a higher level of customer service than MyPoints use them only to let you know that your message has been received, then have a real customer service rep contact you ASAP, usually with an apology and a solution to your problem.

Anyway, best of luck in getting your problem resolved, and if you can't vent here, among friends, where can you vent?

[lectric]

I had that Mypoint card for about 2 weeks before I cut it up. They charge a finance charge on your daily balance. We pay our credit cards in full each month and they still want to charge finance charges. Thats a scam!!