Fingerhut

[kat]

After purchasing from Fingerhut through their mail order come ons many years ago, I said I'd never order from them again (the merchandise they sent was far inferior to the pictures they showed in the catalogue). But, for some strange reason, when they offered a Visions cookwear set for $12.xx shipped, I let my DD talk me into purchasing it for her friend's wedding. Anyway, it really didn't come as a big shock to me when I got a postcard from them nearly two months later saying that the cookwear was now out of stock & they had cancelled the order because they didn't expect any more in. I figured that it was just another bad experience with this company & now I'd write them off for good.

Imagine my surprise when the very next day a woman from Fingerhut calls to ask if I want some other thing added to my order! I didn't even wait to find out what she was selling - I told her she must be mistaken because I was sitting here with a post card telling me that my order had been cancelled & read the cancellation number to her. She looked it up in the computer and agreed that it was indeed cancelled, apologized for calling & said she would take my name off of their list.

Ok... along goes another week (and I've since gone out to purchase another wedding gift because the wedding was that weekend), and lo & behold... the cancelled Visions cookwear set shows up on my doorstep. So, I called them back & get this annoying spiel about how I would need to keep this set or pay for returned shipping. Anyone who knows me knows that this didn't sit too well with me and I immediately got on the phone with my VISA company who told me that they would investigate.

While I was waiting to hear back from them, I got a notice from BizRate to not forget to "evaluate" my shopping experience with Fingerhut. Hmmm... I figured I had nothing to lose, so I went ahead, did the evaluation & then left a note blasting them for sending the cancelled order since I had to now pay for shipping - which would cost me nearly as much as the order itself.

Now to the good part - I got a response from one of their head customer service people. Not only did she apologize for the error, she agreed to remove the charge from my credit card, told me to keep the cookwear & sent me a $30 gift certificate (which arrived in the mail today). Yippee!! So, now I have another Christmas gift sitting in the closet and I can go buy something for myself.

Kudos to Fingerhut for making good on their mistake. I don't think I'd ever bother with their credit (the rates are just too high), but I'll probably go ahead & order from them again since I know they'll take care of it if they make another blunder.

[JVIGH]

Fingerhut is good customer service I ordered a coffee table set months ago paid an arm and a leg for shipping (22.00) and waited. Finally the USPS leaves me a note to pick it up at the post office, hmm.. thought it was their job to deliver so pick it up, and I ask 3 men to put it in the minivan but I hear jiggling, and think to myself that is why I am picking it up must of been dropped already and they want to pass it on to me. I didn't open it there just filled out a report and took it home with me, opened it to see the end table glass was broken into thousands of pieces. I called fingerhut for a replacement glass. Meanwhile USPS issued me a check for the table set. I was happy and 3 weeks later get a knock the door to find a brand new coffee table set packaged. Best deal I ever got 1 table for free plus a check for the cost of the one I paid for. Fingerhut is good service they let me keep everything and I didn't pay shipping for the second one either!

[jsalba]

No offense intended... but personally I think Fingerhut merchandise is junk. They are a bunch of scammers and ordering from them just isn't worth the hassles that will be forthcoming when you receive crappy merchandise that could have been purchased in a dollar store.

Just my own opinion.

[PAWPAW]

lol kat... gee i had the same experiences...lol nope didnt sit well with me, they stll send me catalogs yrs later.. i tell em dont waste your money... good for u on your deal peg

[freesurfer]

Thanks for posting this. I ordered a deep fat fryer from them. THe nice ones and the handle already broke off the basket. It's only about 1 -2 months old. What can I do?

[kat]

Freesurfer -

Did you purchase it through their website? If so, go to Bizrate & fill out a complaint or else go through one of those websites on MyPoints and fill out the complaint there (I can't remember the name of the company that helps with complaints - maybe someone else can).

If you ordered via mail order, you can still do the MyPoints route. I'd also email them directly and/or call.