Birthday Express/Storybook Heirlooms erroneous billings

[luann]

I ordered several items from Storybook when they were having their big clearance sale in July. I received my order missing 3 dresses totaling $92. When I called they acknowledged that the 3 dresses were indeed missing and out of stock. What I don't understand is why they would bill be knowing that the 3 items were missing! On top of that, they said it would take 2-4 weeks to process a refund! I could see if I actually received something and was returning it that I would have to wait for a refund. but when THEY made the error, they should expedite my refund.

They billed my credit card July 13 and to this date I have not received my refund. The first time they said they would send a check. The second time, they said the check would come the following week. The third time they said they weren't issuing a check, that they were going to credit my credit card. I called my credit card company and they checked back 3 weeks. No credit.

When I told Birthday Express that I thought that this was rather "shady" on their part to be playing with my money for so long, they told me to complain to Storybook, but I said they are business partners with them and should be aware of this. Storybook keeps referring me to their customer service supervisor who has never returned my calls.

Has anyone else had this experience with them?

[Margaritaville]

Well, I am glad I didn't order from Birthday Express...makes me wonder if they hold the same practise.

Also, I would call back their Customer Service and let'm have it. It's been 3 weeks with no refund of you'r nearly 100.00. That's not chump change they are playing with. It really wouldn't hurt to get a bit firm with them, and let them know that it's enough, and this is what YOU want, not what they want, and if you have too, tell them that if this isn't resolved in a certain amount of time, they will hear from your lawyer, rather you have one or not. I have done it...on extreme occasions and it's produced results. I don't like to get rude or threaten, but when they are playing around with my hard earned money...well, so be it.

Good luck!!!

[Ttulipss]

I would dispute the charges with your credit card company. When they do the research, they will see you did not get the 3 dresses, but were charged for them with no refund in process. At least this way you won't have to pay interest on that charge.......

[luann]

Thanks for the advice. I am going to dispute this with my credit card company. Luckily, I emailed them so that I could get their response, in writing, instead of taking the word of the customer service rep over the phone.

I am also going to report them to the Better Business Bureau, the online version. They have a total of 23 complaints against them!