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Old 07-31-2001, 01:24 PM
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Kudos to bfdeals.com. I had a problem with some shoes I bought and, immediately upon request, they issued a full refund. Prompt and professional communication. Rare first-class customer service.
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Old 07-31-2001, 02:11 PM
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Wow, its so nice to see some companies still value customer satisfaction...unlike others I won't name (OK, I will - Spiegal??)

Lets face it, it seems like more and more retailers are touting "customer service" when in actuality, we're looking for "customer satisfaction".

I'm glad to see that some businesses are willing to step up to the plate and fix a problem...THAT'S how to get repeat business and NOT become a dot bomb!!
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