Swiss Colony Has Great Customer Service

[SkyeJaz]

I placed an order for several items. One was going to be delayed for more than a month and they promptly notified me of my options-including canceling that item, substituting, or waiting. When I received the rest of my order (which included a freebie!!) I was very unhappy with one of the things (nothing really wrong with it-it was not to my taste and I have a very forgiving chocoloate quotient!!) Anyway, I e-mailed them and requested a credit for this item. They replied in less than one day and gave me a credit prompty (including the shipping costs!!) I definitely will buy from them again!!!This is the way all companies should behave!!

[theloo]

I have to disagree. I placed an order with them a year or two ago and they over charged me. None of their literature had anything but a regular phone number (no 1-800 number) so when I had to call them, I had to pay for it. They disagreed that they overcharged me and would not reverse the charges. I was really mad at them and never did order from them again.