Stamps.com BAD NEWS!!!!!!!!

[genemitchell]

I joined Stamps.com and they advertise free postage, free meter. Guess what?
The $25.00 you pay each month, doesn't include postage., and you only get the meter by running circles with email. I called to cancel today after losing a couple of months of automatic deductions. Then they wanted to charge me for the coming month. They're bad news. Stay away

[bonnieb]

Hi Gene,

I'm with you on Stamps.com. Internet postage is a wonderful and convenient thing, but Stamps.com gives it a bad name. I tried them out last fall, and they went so far as to charge me for the "free" month after it was over. But, thankfully, they are not the only game in town. Go to [Only registered and activated users can see links. Either login above or Register Now]. Endicia.com is the other main internet postage company (and have been manufacturing postage meters for years) and are reliable. When I signed up, they were offering the first month free. Their monthly rates were also lower than Stamps.com.

[doc85]

I went for the FREE trial subscription. I am in the midst of trying to get my money back. I tried to cancel online, which I couldn't find any other way to cancel, and so I sent their eform. A few days later I get one saying I can't cancel by email and to call. I work long hours and don't have time to call them. So, I email back. This goes on for a week. On top of all this, I told them my father is dying and I just can't deal with having to call them up and cancel. They decide they will accept my email cancellation, but they are going to charge me the flat $15.99 because I cancelled after the end of my trial period. Well, I cancelled within the trial period, they just didn't accept it until a week later. Then they charge my account another $15.99, saying the first 15.99 was for the month that I had my trial subscription, and this is for the next month!
I never got the welcome packet, so when I decided to cancel, I just printed up a bunch of envelopes with postage on them. Of course, you can't just print blank envelopes, so I had to think of some people I was going to mail things to in the near future.

I intend to go to the BBB site. Did anyone get their money back by doing that?

[kcajr]

Thanks for the heads up on this, I was looking over the site this past week and was thinking about doing it.

[PennStateCutie]

Unfortunately, their TOS does clearly state that you must CALL in order to cancel your membership. I'm sorry that you had such a hard time with them. I only joined to earn points through one of my offer completion sites & I quit without printing any postage, within one day of joining, for fear of being charged myself.

[doc85]

I too only joined to earn $ from a survey. However, I decided to use the postage as well. While their terms are stated on their website, they are NOT posted anywhere in the area where you log in to print postage. When you download their program, you get an icon to click on to print postage. I searched thoroughly for a way to cancel before using their eform. It honestly didn't occur to me that this wasn't their "site", but only the program to print postage. I still don't know why they are charging me for the FREE trial!!!

[Pramith]

same here...i joined for an offer but stamps.com ddnt live up to its TOS. stay away from it..people!

[vivacentro]

i have trouble with stamps.com. after i cancelled the service, they charged me another subscription fee. I think i have the same experience like yours.
is it the best way to close my credit card for not paying anymore?
is there anybody who got refunded from them?

give me advised, please.

[fairwaycash]

Hi!
I had a similarly difficult experience with Stamps.com - signed up through a paid trial, and they charged me $25 for the "free" month. Customer service isn't the greatest...you definitely have to call to get anything rectified because they won't make any account changes via email. After 20 minutes on hold though, they did refund me everything! I think it's just one of those companies that you need to hold your ground with.

[bonnieb]

I called Stamps.com's Customer Service to tell them it was deceptive to charge someone for the "free" month after they cancel their service. I requested to have the $$ they charged credited back to me. I stayed firm, and was probably on the phone with them for at least 20 minutes, and it was maddening as the Customer Service Rep spoke really broken English. But he finally did credit me back. (And what made me even madder is I never received credit for completing Stamps.com on Cashcrate!!!) My advice: Endicia.com---Endicia.com---Endicia.com

[PenneyPincher]

Totally agree, Stamps.com is aweful. STAY AWAY!!!!!!!!!

[slickxman]

but here is some legit survey sites

[jones10021]

Thanks for the advice. I will stay away from Stamps.com

[smitty123]

anyone ever notice it just says - "No Risk Trial" - I dont see any lines stating the 1st month is free. Basically its free to try and if you like it you agree to pay for the month you used it, or if you cancel it was no risk and you are not charged. Sounds pretty straight forward to me.

Reading = win.

I use it to print all of my stamps.. even more worth it durring holidays.

/R

[ABDeal]

[quote=smitty123;982133]anyone ever notice it just says - "No Risk Trial" - I dont see any lines stating the 1st month is free. Basically its free to try and if you like it you agree to pay for the month you used it, or if you cancel it was no risk and you are not charged. Sounds pretty straight forward to me.

Reading = win.

I use it to print all of my stamps.. even more worth it durring holidays.

/R[/QUOTE

That's not always the case--when I signed up with them through a survey site to earn a reward, it WAS for a 30 day free trial. And they charged me for it anyway.