Target's Return Policy

[wyattmtthws]

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Wow I think that will be an Excellent Customer-Service!

Yeah, good job!

Continue on being patient.

[phoenixjean1]

[quote=B.Snyder;984787]I might start by saying that if this person is a shining example of Target's employees then they need to start training new employees. AND I wish there was a way to trace her because I am forwarding her blog to Target's home office.

Target needs to POST THEIR RETURN POLICY at every checkstand AND at the customer service stand. They should also tell people if something is broken when they buy it to bring the receipt back because there will be NO EVEN EXCHANGE or even an apology.

The return policy IS posted at every checkstand AND at the customer service stand. The sign at every register is at least 12" by 6", and the sign at customer service is at least 3' by 2' feet. They are really obvious, and clearly posted in black and white.

Also, as stated in numerous other posts, the return policy is on the receipt. A piece of paper they had you WITH your items isn't enough? Puh-lease.

[ungratefulninja]

As a "GSTL" at Target, that is, Guest Service Team Lead, I do everything I can to make sure that the people that I interact with leave my building satisfied. I put my job in jepordy just to make joe public ok. Moral of this story: I take away from my paycheck because I care about making people happy. Other moral: you come in without your receipt? You're an *******. You knew the policy.

[mrsbigglesworth]

Originally Posted by charles ingalls

i bought a vacuum cleaner a dirt devil didn't do the job..
took it back they put the money back on my credit card
no questions asked, took it back the next day

ummm...i think the point was for items that are purchased for longer than a day and the notification of the return policy. I don't know any store that doesn't allow a return for an item the next day

[mrsbigglesworth]

OK - I've already stated that I don't read the extra long Target receipt that has 4,000 items on it including items in Spanish. So - NO - that is not enough. Why would I read all that when all I need is the bill total and I'm using a credit card?

Oh - and the signs for the return policy at the register are located BEHIND the cash register so you wouldn't really look for it BEHIND the cashier that stands in front of it. Only the express lanes have it in a visible spot and those are never open at our Target (I performed a full walk-through today) Oh - and most of them are PEELING off. NICE.

I'm so impressed Target HQ has all their little employees scanning these sites to try to defend them.

So - PUH-LEASE yourself and continue to work for and shop for Target. The rest of us do not have to and can certainly express our dissatisfaction.

And NO ONE I know thinks an expiration date on the receipt describes all of the nuances of Target's return policy. But then again I work with people with Masters, J.D.s and PhDs - about 15,000 in the U.S. - with a great deal of discretionary income that Target seems so ready to toss.

[mrsbigglesworth]

Originally Posted by warpedg

Im 40 years old and I never remember ANY store letting you have a year to return something. The only business that I can recall that does that these days is LLBean. Ive worked for LLBean and if you want to know why their prices are high??.....look no further than their return policy. The high prices help the company recoup money from the type of people who use things for years then return them expecting a full refund. I believe that having 90 days to return something is MORE than fair and, if Im correct, pretty much the standard return period of a lot of major retailers these day. I mean its a quarter of year!! If you are that busy you cant get back to a store in that period of time then you need a personal assistant.

You carry out a copy of the store policy with you every time you shop at Target and it is clearly posted in the guest service area of every store. What more do you need for posting? We could recite it to you every time you come in but then you would complain that checkout time is too long.

As far as quality is concerned...yeah, something should not fall apart in that short period of time. But think about it....its a discount retail store...not Macy's or Saks. As they say...you get what you pay for.

Wonderful response. I'm retuning everything I ever bought at Target in the last 90 days and stating the reason is their employees even state that their quality is awful.
AND for the LAST time - for the illiterate - the policy is NOT posted clearly. It is behind the cash register at every Target and you pay about 3 feet down from it - and oh - the cashier would then be blocking it! Putting on a 1000 word receipt really doesn't count either.

By the way - if people want QUALITY merchandise and have a FILENE's BASEMENT near them - go there. You get real Marc Jacobs merchandise for the same price as the poor quality as target. SO..I guess the adage you get what you pay for..is not quite accurate. Nice try Target HQ.

[phoenixjean1]

Originally Posted by mrsbigglesworth

OK - I've already stated that I don't read the extra long Target receipt that has 4,000 items on it including items in Spanish. So - NO - that is not enough. Why would I read all that when all I need is the bill total and I'm using a credit card?

Oh - and the signs for the return policy at the register are located BEHIND the cash register so you wouldn't really look for it BEHIND the cashier that stands in front of it. Only the express lanes have it in a visible spot and those are never open at our Target (I performed a full walk-through today) Oh - and most of them are PEELING off. NICE.

I'm so impressed Target HQ has all their little employees scanning these sites to try to defend them.

So - PUH-LEASE yourself and continue to work for and shop for Target. The rest of us do not have to and can certainly express our dissatisfaction.

And NO ONE I know thinks an expiration date on the receipt describes all of the nuances of Target's return policy. But then again I work with people with Masters, J.D.s and PhDs - about 15,000 in the U.S. - with a great deal of discretionary income that Target seems so ready to toss.

I used to work for Target, but I don't anymore. I am now one of "those people" with discretionary income- I just don't waste it on labels. I'm not a "little employee" scanning this site for Target, I use it to save my income instead of throwing it away. Also, if you noticed the expiration date on a receipt, why didn't you use it in the way it was intended? If you had time to shop at Target in the first place, you certainly have time to return something.

You also stated you noticed the "peeling" signs BEHIND the cashier. Obviously they are place where people can see them-you saw them yourself.

[mrsbigglesworth]

Originally Posted by phoenixjean1

I used to work for Target, but I don't anymore. I am now one of "those people" with discretionary income- I just don't waste it on labels. I'm not a "little employee" scanning this site for Target, I use it to save my income instead of throwing it away. Also, if you noticed the expiration date on a receipt, why didn't you use it in the way it was intended? If you had time to shop at Target in the first place, you certainly have time to return something.

You also stated you noticed the "peeling" signs BEHIND the cashier. Obviously they are place where people can see them-you saw them yourself.

Ok - let's try this again. I did NOT notice the expiration date on the receipt as I've stated in my other posts (exceptionally long receipt, words in Spanish, don't need any info but the total, etc). It was when someone said that those words on the receipt are sufficient to inform people of the return policy that I disagreed (again multiple reasons in the posts which I will not go through again).

I did not see the return policies posted at the cash register until I did a walkthrough of the Target the other day to verify what someone remarked were "clearly" displayed return policies at the cash register. I had to look for them copiously and then found them located behind the cash register - so when you are waiting in line you do not see them. Then when you move down to pay the cashier is blocking them. I played this scenario after the walkthrough the other day to see how "obvious" they are to the consumer. And - they are NOT. Then, as I was completing the walkthough, I looked at each register and noticed many of them peeling off.

So...only when I made a point to try to find them after someone said they were posted "clearly" did I spot them after searching. And - the way they are positioned completely explains now why a shopper wouldn't spot them.

Also - my purchase was just before a month of travel and an illness that lasted for quite some time. Gee - the return of pants was not on the top of my list in that period.

So..all your assumptions are incorrect. Instead of attacking the customers who do not like the corporate policy, it would be better to come up with solutions to make it better. I've already sent those in. And I hope that people are now more aware of Target's return policy. I've also NEVER been rude to a Target employee. I brought my complaint to Target HQ and hopefully will raise caution to shoppers.

[phoenixjean1]

Originally Posted by mrsbigglesworth

Ok - let's try this again. I did NOT notice the expiration date on the receipt as I've stated in my other posts (exceptionally long receipt, words in Spanish, don't need any info but the total, etc). It was when someone said that those words on the receipt are sufficient to inform people of the return policy that I disagreed (again multiple reasons in the posts which I will not go through again).

I did not see the return policies posted at the cash register until I did a walkthrough of the Target the other day to verify what someone remarked were "clearly" displayed return policies at the cash register. I had to look for them copiously and then found them located behind the cash register - so when you are waiting in line you do not see them. Then when you move down to pay the cashier is blocking them. I played this scenario after the walkthrough the other day to see how "obvious" they are to the consumer. And - they are NOT. Then, as I was completing the walkthough, I looked at each register and noticed many of them peeling off.

So...only when I made a point to try to find them after someone said they were posted "clearly" did I spot them after searching. And - the way they are positioned completely explains now why a shopper wouldn't spot them.

Also - my purchase was just before a month of travel and an illness that lasted for quite some time. Gee - the return of pants was not on the top of my list in that period.

So..all your assumptions are incorrect. Instead of attacking the customers who do not like the corporate policy, it would be better to come up with solutions to make it better. I've already sent those in. And I hope that people are now more aware of Target's return policy. I've also NEVER been rude to a Target employee. I brought my complaint to Target HQ and hopefully will raise caution to shoppers.

I don't know where you live, but in the states I have lived and shopped in Targets, nothing on the receipt is in Spanish. The receipt is only long if you purchase numerous items. And I don't know how having the store policy on the back of the same piece of paper that your total is on is "hiding" the return policy.

I'm not making any assumptions, just clear points.

The return policy is for three months-most people do have other things going on in their lives, that is why the return period is so long. Target may have many restrictions on their policy, but the length of that same policy is much longer than the usual 30-60 days most stores allow. Target also allows people to return used items, even if it is on the 90th day. I don't know of any other store that will do that, besides Gap.