Target's Return Policy

[wyattmtthws]

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Wow I think that will be an Excellent Customer-Service!

Yeah, good job!

Continue on being patient.

[phoenixjean1]

[QUOTE=B.Snyder;984787]I might start by saying that if this person is a shining example of Target's employees then they need to start training new employees. AND I wish there was a way to trace her because I am forwarding her blog to Target's home office.

Target needs to POST THEIR RETURN POLICY at every checkstand AND at the customer service stand. They should also tell people if something is broken when they buy it to bring the receipt back because there will be NO EVEN EXCHANGE or even an apology.

The return policy IS posted at every checkstand AND at the customer service stand. The sign at every register is at least 12" by 6", and the sign at customer service is at least 3' by 2' feet. They are really obvious, and clearly posted in black and white.

Also, as stated in numerous other posts, the return policy is on the receipt. A piece of paper they had you WITH your items isn't enough? Puh-lease.

[ungratefulninja]

As a "GSTL" at Target, that is, Guest Service Team Lead, I do everything I can to make sure that the people that I interact with leave my building satisfied. I put my job in jepordy just to make joe public ok. Moral of this story: I take away from my paycheck because I care about making people happy. Other moral: you come in without your receipt? You're an *******. You knew the policy.

[mrsbigglesworth]

Originally Posted by charles ingalls

i bought a vacuum cleaner a dirt devil didn't do the job..
took it back they put the money back on my credit card
no questions asked, took it back the next day

ummm...i think the point was for items that are purchased for longer than a day and the notification of the return policy. I don't know any store that doesn't allow a return for an item the next day

[mrsbigglesworth]

OK - I've already stated that I don't read the extra long Target receipt that has 4,000 items on it including items in Spanish. So - NO - that is not enough. Why would I read all that when all I need is the bill total and I'm using a credit card?

Oh - and the signs for the return policy at the register are located BEHIND the cash register so you wouldn't really look for it BEHIND the cashier that stands in front of it. Only the express lanes have it in a visible spot and those are never open at our Target (I performed a full walk-through today) Oh - and most of them are PEELING off. NICE.

I'm so impressed Target HQ has all their little employees scanning these sites to try to defend them.

So - PUH-LEASE yourself and continue to work for and shop for Target. The rest of us do not have to and can certainly express our dissatisfaction.

And NO ONE I know thinks an expiration date on the receipt describes all of the nuances of Target's return policy. But then again I work with people with Masters, J.D.s and PhDs - about 15,000 in the U.S. - with a great deal of discretionary income that Target seems so ready to toss.

[mrsbigglesworth]

Originally Posted by warpedg

Im 40 years old and I never remember ANY store letting you have a year to return something. The only business that I can recall that does that these days is LLBean. Ive worked for LLBean and if you want to know why their prices are high??.....look no further than their return policy. The high prices help the company recoup money from the type of people who use things for years then return them expecting a full refund. I believe that having 90 days to return something is MORE than fair and, if Im correct, pretty much the standard return period of a lot of major retailers these day. I mean its a quarter of year!! If you are that busy you cant get back to a store in that period of time then you need a personal assistant.

You carry out a copy of the store policy with you every time you shop at Target and it is clearly posted in the guest service area of every store. What more do you need for posting? We could recite it to you every time you come in but then you would complain that checkout time is too long.

As far as quality is concerned...yeah, something should not fall apart in that short period of time. But think about it....its a discount retail store...not Macy's or Saks. As they say...you get what you pay for.

Wonderful response. I'm retuning everything I ever bought at Target in the last 90 days and stating the reason is their employees even state that their quality is awful.
AND for the LAST time - for the illiterate - the policy is NOT posted clearly. It is behind the cash register at every Target and you pay about 3 feet down from it - and oh - the cashier would then be blocking it! Putting on a 1000 word receipt really doesn't count either.

By the way - if people want QUALITY merchandise and have a FILENE's BASEMENT near them - go there. You get real Marc Jacobs merchandise for the same price as the poor quality as target. SO..I guess the adage you get what you pay for..is not quite accurate. Nice try Target HQ.

[phoenixjean1]

Originally Posted by mrsbigglesworth

OK - I've already stated that I don't read the extra long Target receipt that has 4,000 items on it including items in Spanish. So - NO - that is not enough. Why would I read all that when all I need is the bill total and I'm using a credit card?

Oh - and the signs for the return policy at the register are located BEHIND the cash register so you wouldn't really look for it BEHIND the cashier that stands in front of it. Only the express lanes have it in a visible spot and those are never open at our Target (I performed a full walk-through today) Oh - and most of them are PEELING off. NICE.

I'm so impressed Target HQ has all their little employees scanning these sites to try to defend them.

So - PUH-LEASE yourself and continue to work for and shop for Target. The rest of us do not have to and can certainly express our dissatisfaction.

And NO ONE I know thinks an expiration date on the receipt describes all of the nuances of Target's return policy. But then again I work with people with Masters, J.D.s and PhDs - about 15,000 in the U.S. - with a great deal of discretionary income that Target seems so ready to toss.

I used to work for Target, but I don't anymore. I am now one of "those people" with discretionary income- I just don't waste it on labels. I'm not a "little employee" scanning this site for Target, I use it to save my income instead of throwing it away. Also, if you noticed the expiration date on a receipt, why didn't you use it in the way it was intended? If you had time to shop at Target in the first place, you certainly have time to return something.

You also stated you noticed the "peeling" signs BEHIND the cashier. Obviously they are place where people can see them-you saw them yourself.

[mrsbigglesworth]

Originally Posted by phoenixjean1

I used to work for Target, but I don't anymore. I am now one of "those people" with discretionary income- I just don't waste it on labels. I'm not a "little employee" scanning this site for Target, I use it to save my income instead of throwing it away. Also, if you noticed the expiration date on a receipt, why didn't you use it in the way it was intended? If you had time to shop at Target in the first place, you certainly have time to return something.

You also stated you noticed the "peeling" signs BEHIND the cashier. Obviously they are place where people can see them-you saw them yourself.

Ok - let's try this again. I did NOT notice the expiration date on the receipt as I've stated in my other posts (exceptionally long receipt, words in Spanish, don't need any info but the total, etc). It was when someone said that those words on the receipt are sufficient to inform people of the return policy that I disagreed (again multiple reasons in the posts which I will not go through again).

I did not see the return policies posted at the cash register until I did a walkthrough of the Target the other day to verify what someone remarked were "clearly" displayed return policies at the cash register. I had to look for them copiously and then found them located behind the cash register - so when you are waiting in line you do not see them. Then when you move down to pay the cashier is blocking them. I played this scenario after the walkthrough the other day to see how "obvious" they are to the consumer. And - they are NOT. Then, as I was completing the walkthough, I looked at each register and noticed many of them peeling off.

So...only when I made a point to try to find them after someone said they were posted "clearly" did I spot them after searching. And - the way they are positioned completely explains now why a shopper wouldn't spot them.

Also - my purchase was just before a month of travel and an illness that lasted for quite some time. Gee - the return of pants was not on the top of my list in that period.

So..all your assumptions are incorrect. Instead of attacking the customers who do not like the corporate policy, it would be better to come up with solutions to make it better. I've already sent those in. And I hope that people are now more aware of Target's return policy. I've also NEVER been rude to a Target employee. I brought my complaint to Target HQ and hopefully will raise caution to shoppers.

[phoenixjean1]

Originally Posted by mrsbigglesworth

Ok - let's try this again. I did NOT notice the expiration date on the receipt as I've stated in my other posts (exceptionally long receipt, words in Spanish, don't need any info but the total, etc). It was when someone said that those words on the receipt are sufficient to inform people of the return policy that I disagreed (again multiple reasons in the posts which I will not go through again).

I did not see the return policies posted at the cash register until I did a walkthrough of the Target the other day to verify what someone remarked were "clearly" displayed return policies at the cash register. I had to look for them copiously and then found them located behind the cash register - so when you are waiting in line you do not see them. Then when you move down to pay the cashier is blocking them. I played this scenario after the walkthrough the other day to see how "obvious" they are to the consumer. And - they are NOT. Then, as I was completing the walkthough, I looked at each register and noticed many of them peeling off.

So...only when I made a point to try to find them after someone said they were posted "clearly" did I spot them after searching. And - the way they are positioned completely explains now why a shopper wouldn't spot them.

Also - my purchase was just before a month of travel and an illness that lasted for quite some time. Gee - the return of pants was not on the top of my list in that period.

So..all your assumptions are incorrect. Instead of attacking the customers who do not like the corporate policy, it would be better to come up with solutions to make it better. I've already sent those in. And I hope that people are now more aware of Target's return policy. I've also NEVER been rude to a Target employee. I brought my complaint to Target HQ and hopefully will raise caution to shoppers.

I don't know where you live, but in the states I have lived and shopped in Targets, nothing on the receipt is in Spanish. The receipt is only long if you purchase numerous items. And I don't know how having the store policy on the back of the same piece of paper that your total is on is "hiding" the return policy.

I'm not making any assumptions, just clear points.

The return policy is for three months-most people do have other things going on in their lives, that is why the return period is so long. Target may have many restrictions on their policy, but the length of that same policy is much longer than the usual 30-60 days most stores allow. Target also allows people to return used items, even if it is on the 90th day. I don't know of any other store that will do that, besides Gap.

[haleyerinleos]

Originally Posted by jeanrtco

My daughter registered on the bridal registry at targets, and because targets did not remove the items from the list when they were purchase she received many duplicates. For example 3 black & decker blenders! Well targets new policy does not allow return of over $20 item w/o receipt, the 3 wedding guests did not attach receipts (the item is $29.99) and they will not take back and issue gift card credit or exchange of any kind, they say nothing they can do about it! NO ONE ELSE sells this item and it is sealed and brand new! I really feel that this is very unfair to my daughter why should she be out a wedding present because of this policy??? Do we have to write on shower and wedding invitations attach all TARGET receipts! I think that off the registries there should be some exception.
Jean

my husband and i registered at target for my baby shower, and received duplicate gifts. you would think that a gift registry would be sufficient enough to issue store credit, but it's not. having worked at macy's previously, i requested a manager override, and the manager said that they do not have a way to do that. that is absolutely unheard of. so now i have a stroller sitting in it's box in my son's closet, and it's been there for over a year! it's absolutely ridiculous. i know they have issues with loss, but what do they think i did? stuff a stroller under my shirt and walk out of the store, then try to return it? it's insane.

now i only shop at target when i receive a gift card, and i always inspect everything before purchasing it.
oh, and i always look for items with the lowest mark downs to ensure that these people still receive loss (because they're not selling it at their 1000% markup)

[bltzkrig]

As someone who emigrated to the US from another country, I'm amused that some people think Target's return policies are not generous enough. Truth is, the return policies of US retailers are entirely too generous compared to anywhere else in the world. Sure, there may be some employees who are uncaring. But so are people who expect (no, demand) that the store make an exception to the policy in their situation.

For people who receive duplicate gifts, be thankful for the friends you have, not for the gifts they give you. It's a gift, don't try to turn it into cash. If the gift is still unopened, find someone to gift it to. I'm sure you have friends who will be happy to receive that stroller, or coffee maker.

[decp85]

Does anyone know if Target keeps track of your returns? If I go in with a receipt, will they scan my ID and have access to everything I've ever returned?

[andbran]

they do keep track of your returns. but i dont think it would show what you returned

[lavieenrose8]

it seems really so many complaints

[sublimeloudog16]

This is a very interesting thread. I have been an employee at old navy for 2 years so I can understand where both point of views are coming from. Our return policy is very similar to Target's, except you can return as much as you want without a receipt, you'll just get a merchandise certificate by mail at the current selling price. That last part was put into affect last year and I still constantly get people coming up and yelling at me about it. Someone made a good point about how it's the consumers' responsibility to stay updated on a company's return policy. I don't understand how people can just come in all the time and expect to get everything they want without having a receipt! I mean, honestly, where can you do that these days? That's what I don't understand... they're upset about it, but can they just return things without a receipt everywhere else they go? No! So why should this store be any different!

I also do understand that it can be a huge pain to receive a gift and not be able to return it. I get clothes all the time that don't fit and I'm usually happy to just exchange it. This is also why I try to push gift receipts, always asking if people would like them, ESPECIALLY around Christmas. It is consumer's responsibility to dole out gift receipts! I always give them when I give a gift, it's just courteous. I don't expect the gifts I buy to always be perfect! And it's a hassle for your friend when they want to return something.

So yes, a policy might be annoying, but I have seen many people stealing, so it is absolutely necessary. At least places like Target and Old navy give you 3 months to be able to return things, which I think is a very reasonable amount of time. You want to talk about bad return policies... check out forever 21! You only have 21 days to return something with a receipt and they don't even have gift receipts! It's a horrible system which has stopped me from shopping there. 21 days is a terrible amount of time. But I honestly think they do it that short because they know their product falls apart so much they would have to give a ton of money back if they kept it any longer. That's just my own grievance with forever 21 though :-P