UGGH!! Panasonic.com STINKS

[ninjarascal]

I've been cooresponding with this #@#@! company for a month now. I had purchased a set of headphones and returned them to the address the cs person told me to in Kent, WA. Then two weeks later I get an actual LETTER saying that they can't refund but can only exchange because I sent it in to the wrong place (which was the address the CS people told me to send it to after I told her my situation!)So I'm cooresponding back and forth with these nitwits, playing phone tag for a full week. Then after the third time I called, someone called me and left a message on my answering machine repeating the letter they had sent me VERBATIM (a 5 minute message) asking me what I wanted them to do... when I had already THREE times before given specific instructions! So I call AGAIN and leave ANOTHER message with one of the CS people. Then the lady, Evelyn Weaver, calls me the next day and says "you wanted me to call you back?" I was like... "well, that was yesterday after one of your people read your letter on my answering machine asking for direction after I had sent instructions three times already." UGH! SO THEN....

This operator from the PLus Services Department, operator Barbara called to inform me that the replacement set of headphones were on backorder and wouldn't be shipped out until Feb. 15. She then informed me that this was my only option, because they couldn't refund my credit card. I could either be stuck with a crappy set (the brainshaker extreme headphones are very poorly designed, don't get them!) of uncomfortable headphones, or I could wait for another two and half months to get another set. (all the while they still have my money) So by this time I'm pretty frustrated. I say,"You do realize that this means I'll be waiting close to five months for a product that you have my money for" and she said, "listen, "I" don't have your money, and there's nothing "I" can do for you" I was like.... @#!@#!@#R@#$%AS!@##!!!!!!! I was so MAD!!!

So she said if I wanted further assistance I would have to go to the special customer services people who could help me, otherwise I'd have to wait. I was like... ???? FINE, give me the number. So, she gave me the telephone number of these "special people". She also gave me an INCORRECT operator number and then hung up on me.

So I call these people... Michael was very nice. But I'm thinking.. I had to wait a month to deal with ONE nice and intelligent person from panasonic? He took care of everything, took my story, and said I have to request to have the headphones sent back to my residence, and then send it in to him so he can personally do the credit back to the credit card (it was on my bf's card since he bought it for me as a gift, so blahblah there was some other stuff in there too... but he was nice and that's all that matters).
So I tried calling the Plus Service Dept. again and the 1-800 number I was given was wrong.... it actually took me being rerouted FOUR times with FOUR different Plus Service Department (supposedly) phone numbers before I got to someone who could help me. DON'T THESE PEOPLE HAVE INTERNAL PHONE BOOKS OR SOMETHING???

Anyway, it's being sent back as we speak. But until then I'm stuck with a cheap pair of pluggy KOSS headphones that will have to do the job until I get my $50 bucks back.

They are a big pain in the butt! Don't EVER deal with Panasonic.com direct store unless you are SURE SURE SURE you want to keep the product FOREVER so you NEVER have to deal with their CS!