Don't EVER Buy From Herroom.com

[Jennifer M.]

I did not receive 1 of 2 items and I wanted to cancel that part of my order and be refunded. I was told on 6/3 that it was on backorder. On 6/20 I asked to cancel all of my order and was told I couldn't because it had left the warehouse. On 6/23my credit card had been charged because my order had shipped, however the postmark on the package was 7/6 not 6/23.

Getting a refund for 1/2 my order has been impossible. The last email I sent I never got a response. Yesterday I filed a claim with the Better Business Bureau. It's only $14.00 but dang it I want my money back!! I'm hoping this will get my money back. If not, I will hit the credit card company.

[katlnhats]

Hi Jen,

Good for you - if they did this to you, they're getting away with it with others. I had to do the same thing w/another company, and it took the online BBB to straighten it out and I got not only a FULL refund, but another 10% for my trouble. And after I tried to straighten it out w/the company for almost 5 months - getting nowhere, the BBB had it refunded in a couple days.
Good luck, some of these companys just seem to want to see how much they can get away with!

Kat

[verwon]

Don't let it go for too long, most credit card companies will only let you file a claim within 30days, if you let it drift on past that, then you are out of luck!

Make sure to double check with your CC company, in the fine print, to make sure the amount of time you have to file a claim. I know that both of our CC's and our checkcards, all have to be done within 30days.

[Jennifer M.]

Update - just checked and I got my refund. Guess the BBB scared em!

[katlnhats]

Originally Posted by Jennifer M.

Update - just checked and I got my refund. Guess the BBB scared em!

Hi Jen,

Good for you!!!! The more people that "fight" back, the less they'll do this type of thing! Way to go

Kat