BUYER BEWARE BAD CUSTOMER SERVICE AT www.stopnshoppoutlet.com

[chellem]

I purchased a LV pocket book and wallet at [Only registered and activated users can see links. Either login above or Register Now] also known as [Only registered and activated users can see links. Either login above or Register Now] in late february. The leather strap - that is attached to the pocket book- that holds the clasps attaching the shoulder strap began to rip a few weeks ago. I have attempted to contact this company via email--several times by phone. They will not return my emails and will not return my phone messages..... buyer beware DO NOT BUY FROM THIS PLACE... customer service is OK within the first week but after that----you're on your own-----even if it's defective merchandise.

[chellem]

Latest response from business...denying that I attempted to contact them. now openly admitting that they NOW WILL NO LONGER DEAL WITH ME...after they sold me an item and being defective...after I complain cause they won't answer...i guess that's a perfect excuse to the lack of customer service!!! I wish my business could run like that.....would save me alot of time



--- stopnshopp outlet <[Only registered and activated users can see links. Either login above or Register Now]>
wrote:

> This is the first I repeat First I`ve heard from
> you. I dont even know what
> it is you are trying to say? We have been out of the
> office intill today
> taking time with our newborn and realatives. Im
> sorry but e-mails have been
> checked and answered every day sevral times at that.
> I never heard any thing
> from you. so if you sent a e-mail I did not receive
> it. posting bad feed
> back on fourums is bad business . We work hard at
> building up our company
> and 1 person who feels they got wronged starts
> putting out stay away beware?
> that is wrong and I will no longer deal with you.
> Jim
> Owner


my response:

I have cell phone logs that prove I have been trying
to contact you. Every day last week I called and left
messages. Every email I sent, I BCC a copy to myself.
Yet still no reponse. And yes it is bad business
when a business doesn't respond to the customer, even
if it is with regrets. It is not bad business however
to inform other consumers of bad customer service. I
must apologize again, but customer service is
absolutely necessary when operating a business and
clearly this was absent in my case.

Michelle

[mizzmonique]

I have also received NO customer service from this company after them taking the 223.00 that i paid for 2 purses and a wallet, they never sent me one of my purses, and the other purse they sent me wasn't even what i ordered... I have sent them numerous of e-mails, but still NO response, I DO NOT see a telephone number to contact them. I am taking this to HIGHER authorities if they DO NOT contact me within 24 hours. I am very PISSED OFF with this company & they have committed FRAUD, not giving me my products that I have PAID FOR.