unhappy with overstock? File with BBB

[catara]

6 weeks ago I ordered a foam mattress cover from them. It arrived a few days later. Upon opening the box, we found it was severely damaged. Called and wrote the next day. We were told that
we would receive a paid return sticker to put on the box within 3
or four days. So far I have received 18 emails from them, including one from the CEO in charge of complaints, saying "it's in the mail, I will have it in three or four days." I am filing a formal complaint with the better business bureau of salt lake city of with overstock is a member. Although they have had complaints filed against them in the past, you can not review them, and they remain in good standing as all complaints are settled at this level- to the customers'
satisfaction..and boy, do I need some satifaction. You can file the complaint online at [Only registered and activated users can see links. Either login above or Register Now]

information you may want or need:
overstock.com
6322 south 3000 east -suite 100
salt lake city, ut 84121
tele# 801 947 3100
Ms Laura Fiore - director of customer service
Kumar Pandya - customer service manager