Circuit City.....

[GingerSnaps]

Has anyone used that Circuit City Express ordering from their online site? I did today and it is HORRIBLE!!! Well, the ordering online was easy...I double-checked with the CS to make sure it was really a time-saverbecuase I had to pick up my son...Okay...long story short, I would have been better off just shopping in the store regular, as the CS employee waiting on me was NOT fast at all...he kept messing up, wasn't sure where the item was (???) then when he did get it, he said I didn't get a receipt (he said online orders don't get them (???)...Sooo, I had to wait for another employee to give me a re-print of a receipt, because they couldn't find the one he just had come out of the register!

In the eternity I was there, another customer saw what I was getting and said that Best Buy has it $12 cheaper...so I asked if they would match the price (as their HUGE sign states they do!) and he said NO, that doesn't apply if you use the Express Order online, just if you walked into the store.

I am so ticked! I got dh a TiVo, so it was a nice hunk of change I spent, and for ROTTEN service!

I tried calling the Circuit City.com CS, and the woman there was no help at all.

Plus, now I am calling the credit card company, because the man swiped my cc at least 3 times after they other employee told him it went through.....I am not putting too much faith in that "reprinted" receipt.

I will think twice about EVER getting anything from Circuit City again.

[DarthVader]

Dear frustrated BBQ'er

I am sorry that particular store employees gave you a hard time, I am a regular customer at Circuit Cuty becaus eof there quick service, and excellent product selection.

I give credit were credit is due, they replaced a bad printer for me after the warranty had expired and gave me a price match on the new one from the newspaper advertised competition.

Only once I had to wait 15 minutes for a pick up order from the express service, but the otehr times just walk in and walk out excellent for time of service.

My grain of sand.

[GingerSnaps]

LOL...I didn't think I came off as a BBQ'er ... but perhaps

I guess customer service does vary...and it's great that you've had positive experiences with them. I have noticed that in alot of the posts here...some folks have had great experiences with certain retailers, while others have not...like with overstocks.com --some got burned, others had terrific transactions.

Luck of the draw I think.

[DarthVader]

LOL Ginger Snaps - Cheers! All in good fun - A smile is the best medicine :B

[Rockabillie]

Well they treat women and other minorities horribly. A salesman kept asking me if my husband would let me buy that stereo. It took me forever to get him to come answer my questions--he kept walking up to couples who came into the store after me. I asked for his manager and told her I was not married, made my own decisions, had a ready credit card with a high charge limit and was going somewhere they treat people equally. And even though I'm married now I sure don't have to ask for my husband's permission!! ha ha ha ha ha! What century did that salesman crawl out of?

That is just one story. My brother-in-law and my mother have both had very rude treatment (or been lied to). They encourage a culture of racism and sexism. They've been charged with racism hiring practices a few times; paid the fines, done it again.

I don't need to do business with people like that, no thanks.

[ilgoldstein]

I am happy with CC. I try not to buy as Best Buy because of the stupid restocking fee.

[scswarga]

I recently bought a digital camera from Circuit City store.
When I tried to return the product within 14 days of purchase, I was being subject to a restocking fee of 15% ($60). I explained to the store representative that I was returning it in the same state I bought from the store.
The store representative asked me if the box was opened and I said it was opened by their representative before I made the purchase. I asked the store representative if it was not a display item and he opened it to make sure that I was convinced it was not.
The store manager is now saying to me that it was opened on my request and that I am being subject to a restocking fee.
I was not told by the representative that since he had opened it, it would be considered an opened item and that I would be subject to a restocking fee. They are stating that it was opened on my request and are not listening to me.
I was trying to return the product as it was when I purchased it from the store.
Their assistant store director and their cool line are not hearing my case properly. They were trying to put words in my mouth that I had opened it.
I feel I have been cheated and hope I was informed prior to making the purchase.
I will never do business with them.