An example to follow...

[mayor]

Hey Gang,

While not an experience from the online world, this story is one we can take to heart regardless of who we buy products or services from.

A couple months ago, my family traveled to Illinois to visit family. Our flight was booked through American Airlines. On the return trip, they had to change planes three times due to technical difficulties with the planes. Our flight was delayed just over 2 hours. However, I had lost a great deal of confidence in American due to the problems they were having with their airplanes.

Anyway, I wrote a letter to American's customer service department, sharing by displeasure with the difficulties.

They sent me a travel voucher for $400 in order to make up for the inconvenience!

Kudos to American Airlines.

The moral to the story? There are two...

1) Good companies take care of their customers.

2) It never hurts to ask. :-)

Happy Shopping,

Mayor

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