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Originally Posted by PennStateCutie  JC Penney's - at least our local one - has amazing customer service and a great return policy. A woman that I taught with used to work for JCP before she got her teaching position and she said that you would be amazed at some of the things that people would try to bring back (obviously worn, washed, etc), but they were instructed by upper management to take them back with a smile! Everytime! It just floors me, but it's one of the reasons that it's the only retailer (aside from dollar stores) in our small town that walmart hasn't driven out! |
My daughter was 15 or 16 when we were at our local JC Penney's "Sweet Sale" where shoppers received the discount found on the wrappers of the chocolate bars being handed out to shoppers. It was during the Christmas shopping season so the discount would have come in handy for her purchase of Christmas gifts. In fact she had already found a couple of things and had them in her hands when she went to get her promotional candy. The lady handing out the bars refused to give her one and snapped that only adult shoppers were allowed the promotion. My daughter said she was also shopping but the sourpuss would not budge -- my daughter dropped her items onto the table told me what happened. Even though I told her I would get her a candy, she vowed that she would never purchase another thing from Penney's since the value of her money was the same as any "adult shopper". She is now 22 and has kept her promise and probably stepped into a JC Penney's only once or twice since then only to use the store (not our local store) as an entrance or exit while shopping with me. She always arranges to meet me elsewhere after I've finished. Since the incident, she absolutely refuses to even enter our local JC Penney's.