Originally Posted by julieee  In response to any past/future complaints:
Let's start off with the policy, just so everyone is clear. A receipt dated within 90 days is required for all returns/exchanges. That being said, here is what our policy offers as a way to help when you have lost your receipt. A receipt look-up can be made using the credit, debit, check, or gift card that was used to purchase the merchandise. However, just like the original receipts, after 90 days the merchandise will not come up on a receipt look-up. Also, if you were given a new credit card, but it is still the same account, OR if you share an account with someone but the card numbers are different, the look-up will not work. This is common sense. Now the real fun. If you paid cash, received the item as a gift, or do not have the card with you, we offer an exchange in the same department. A driver's license, passport, military ID, or social security card is required to process a no-receipt return. Target uses these forms of identification to keep track of how many returns you have made without a receipt. There is a limit to 2 transactions per year, OR up to $40 (This amount used to be $100, however, as of April 1st, it is $40***). Once you have done your second return without a receipt, the system will lock you out for an entire 365 days. There is nothing we can do from there. These transactions are supposed to consist of one item each. The lowest price the item has ever been is given. This makes perfect sense. It is to ensure that no one is getting more money than they paid for back. Without, a receipt, we have no way of knowing how much you paid. The exchange must be from the same department. For example: if you got a CD, you must get another CD; if you got clothing, you must get clothing. Simple. This whole 'exchange in the same department' thing is not even supposed to happen, so be thankful for what we are doing for you.
As a side note: receipts that are expired (the date is at the top of your receipt under the store address) don't count for anything. It's like you don't have a receipt and the policy is the same as stated above. Also, manufacturers' phone numbers are readily available as another alternative.
In regard to people's stupidity on what team members and managers are able to do. WE DID NOT MAKE THIS POLICY AND THERE IS NO WAY WE CAN OVERRIDE A COMPUTER. Now, there are certain privileges a manager has that a team member does not and if a problem arises, you can be sure the manager will do everything POSSIBLE to resolve the issue. Because, honestly, we just want you to get the **** out if you're going to be difficult. If a team member tells you that there is nothing we can do, they are not just saying that because they don't like you or don't know what they're doing--they really just can't do it.
I will admit, Target does have a pretty tough returns policy for a discount store. However, it is not unreasonable or unfair. It is this way to prevent fraudulent returns and to keep losses at a minimum. This is obvious by using a little common sense to think about why Target really doesn't want your 2 year old iPod or your Gap shirt you swore you bought here.
I just cannot get over how rude people get when they do not get their way. It is ridiculous. And please, if you're going to get a nasty attitude with a team member, you cannot expect them to just sit there and take it. We work for Target, NOT for you, so do not treat someone who is trying to help you like an idiot. We are trained, just like you, to be polite and professional and to help the guest as much as possible, but reacting in a disrespectful way will not be tolerated with politeness, and it sure as **** will not make us to assist you any further. Again, this is common sense. Target is one of the largest retailer in the U.S., pulling in billions of dollars daily. In short, Target doesn't care if you won't be back to spend your $200 a week; there's plenty of other people who don't have their heads up their butts that will. And, really, who cares if you had a bad experience returning something? An easy way to solve that problem would be to save your receipt, or never return anything.
So, the moral of the story is to save your receipts and have some common sense. The Guest Service Team members are there to help (seriously), not to make your life difficult, so please don't make theirs difficult either.
Thanks for shopping.
***I might as well let everyone know, the policy will be changing this spring. The $40 limit stated above will be dropping down to $20 in August 2007 in an effort to eventually eliminate no-receipt returns all together. Also, store credit for $10 or less is now available without a receipt. |