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Originally Posted by Virgils  it's safest to assume that even the most obnoxious consumer is "right" because you don't want to lose ANYONE's business... it's not in your best interest in a profit-seeking industry. |
Points well taken but I will caution anyone who is 'obnoxious' with retail employees. The person you are dealing with does have some flexibility in how they can deal with your situation. I have seen many cases when the customer was rude, pushy and demanding and we stuck to the exact rules that the store issues in their circumstance..wrong signage, damaged goods, etc. On the other hand, the level headed customers who act rationally are the ones who usually get the sympathy and cooperation of the store employee. So don't think that obnoxious equals right when it comes to you getting the best deal or fair deal in any store.