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Originally Posted by mrsbigglesworth  Target's return policy is certainly not customer friendly - and is definitely not clearly communicated to customers. I generally do not return items so I remember the days where you could return merchandise (either unopened or in the case of clothes, those with all the tags still on) for up to a year as long as you have a receipt. And surprisingly, I do not read all the details on the Target receipt as I just place it in my bag (including all the extra verbiage in Spanish).
I think 90 days is too short a time for returns. I am a busy professional who bought 3 pairs of pants before traveling on business and vacation. When I returned, I as overwhelmed with work and tried to return the pants within 4 months (2 of the 3 pairs of pants were still in Target's inventory). If Target wants to keep this policy, it will certainly dissuade busy professionals such as myself that do not want to take the risk of having an issue and then needing to go through a return later and be refused. Gee..I guess the purse that fell apart that is less than 4 months old (but over 90 days) is definitely a "no return item" as I did not even keep the receipt on that. So....what all this says to me is "Target can sell merchandise that does not last and the customer assumed a great deal of risk." Also - "Target will not properly broadcast the return policy so they can make more revenue at the expense of their customers."
ALSO - TARGET'S RETURN POLICY SHOULD BE CLEARLY COMMUNICATED AT THE REGISTER UPON CHECKOUT - not hidden in the receipt or at the returns counter (you won't be at that returns counter unless you have to return - as I did today and that is how I discovered the policy).
Bad policies...poor quality....welcome to Target. |
i bought a vacuum cleaner a dirt devil didn't do the job..
took it back they put the money back on my credit card
no questions asked, took it back the next day