[shell1213]

Apology accepted phoenix -- but again, speaking for myself who as a consumer also worked retail for many years, know that different retailers have different return/exchange policies. Believe me, I know all about those folks who feel they are entitled and treat store employees as servants -- I've picked up many a 4' stack of unwanted clothing from the fitting rooms because people are too darn lazy to hang things up. However, I'm that shopper who not only hangs things up (by category) but will return to the same dept. to return an item I have changed my mind on and put the item back where I picked it up.

I used a debit card for a $10 houseware item and was told to exchange in same dept or take a gift card. I also purchased (with cash) a $6 plastic dorm shelf for my daughter's dorm bed. Bracket did not fit her type of bed, she tried to return with the receipt (maybe a month in this case) and was given same deal -- return for item in same dept or gift card -- this time for reduced cost and it had gone on clearance for about $3 or $4. Because it wasn't worth the bother, she kept the shelf and ended up giving it to Goodwill. Two different stores....two different cities....

RE: registries....my niece and fiance recv'd a grill for their wedding...they tried to return it and actually purchase the more expensive model. They were to receive the discounted price on the original (the gift giver was his best friend so he was given heads up on cost) even though they were spending more $$. They also received duplicate items from the camping dept -- they were stuck because they weren't allowed to exchange in a different dept. Different store in yet a third city....