[shell1213]

I'm going to have to side with the merchant on this issue. Retailers have store policies to curtail those people who are habitual "returners". It only makes sense to keep the original gift purchase. Look at it this way: Customer buys gift. Recipient returns gift w/gift receipt. Retailer must deduct the original purchase from sales and issues gift card which then cannot be counted as sales until redeemed. They don't want to give away their original purchase to another retailer. I personally love Kohl's (I have a college age child who also works for Kohl's) and enjoy it even more after yesterday's experience. I inadvertently threw out a receipt for a couple of ornaments I purchased at 60% off. Since I didn't have the receipt, and Christmas mdse was now reduced 70%, I was willing to eat the additional 10% discount. HOWEVER, customer svc. asked for the credit card I originally used, cross referenced the original transaction and credited the entire purchase price back to my account. LOVED IT!!! The real merchant you have to watch out for re: returns is another fave: TARGET. Even with a receipt, once an item goes on further discount, you are refunded the lowest price which is placed in a gift card AND you must use this store credit in the same dept. as your original purchase. THAT is aggravating!!!!!!!!