Quote:
Originally Posted by kdm2273  You need to realize that while you work for Target, if consumers didn't shop there, YOU wouldn't have a job. So, essentially, YOU do work for ME and for everybody else who shops at your store.
Instead of defending why customers are treated rudely, encourage others who work in customer service to treat your customers like you expect to be treated. That will go a long way. It drives me crazy to go to check out and the cashier (or whatever the title) is so busy talking on the phone, gossiping with other employees, etc. to even greet me and then shoves a receipt at me. Doesn't leave many warm fuzzies! And then, if there is a problem to be treated as if an employee couldn't have possibly made a mistake (therefore, you made the mistake)! Give me a break. Just do your job and do it well (not for you personally, but customer service in general) and don't make excuses.
And while Target may not care about my money specifically, if everybody who had a bad experience would start shopping some where else and let Target know why, then they would care. Because while one person going else where has very little effect, hundreds or thousands will make quite a dent - and trust me they will care. And so will you, again, because if we don't shop, they don't have a need for employees.
The correct answer to who cares if I've had a bad experience returning an item: You should care. If you think that your disrespect should be met with politeness, you are just as wrong as a customer who treats you disrespectfully. From my experience, there are some people who are going to act disrespectfully regardless of how a situation is handled. They are difficult. But most customers who begin getting disrespectful toward a customer service person are being treated disrespectfully themselves. And yet you have the nerve to complain about their lack of common sense. Seems to me, you need to read your post and digest how it sounds. I could be wrong, but it seems to me that you want to be rude, disrespectful and unhelpful and hide behind policy and the fact that you work for Target. Then, talk about the customers on a public forum. That's great customer service and I'm sure your manager would love your attitude! Sometimes, though I'm sure not to you, things happen to receipts. And sometimes, something needs to be returned that was on those receipts. That is not a crime, it's called life. |
Firstly, I don't work for target or any retail store.
I think you need to learn to tell the difference between what ifs and reality. You talk about how if thousands stopped going to Target than they would feel a huge dent in their sales. Reality is, that doesn't happen so you can't use it in your argument. Also, a return policy is a return policy. Whenever you buy something from Target or any other store you are agreeing to and are bound to that policy like a contract. There are no exceptions to the rule. So you can't come here saying that "things happen" and "it's called life." Well, I can tell you that it's not called "life" it's called reality and the reality is that while things may happen, you were the careless one who lost your receipt for whatever reason and Target is under no obligation to honor you based on their return policy. So the customer has no reason to be rude to the employees, just because their too immature and conceited to accept the fact that they cant always get what they want; and if the employee starts to get rude with the customer, I wouldn't blame him/her. We're all human here. How about you try to put yourself in their shoes. Would you just sit there while someone trash talks you? I wouldn't, I would sit there and be as rude as I need to be to this already rude customer to make them realize they can't always get they're way.
On a side note you also say, and I quote "You need to realize that while you work for Target, if consumers didn't shop there, YOU wouldn't have a job. So, essentially, YOU do work for ME and for everybody else who shops at your store."
True, if customers didn't shop then the person would have no job, but that doesn't mean that they work for the customer. I think you need to understand the process of employer, customer and employee. An employer hires the employee to work for them. The employee is selling their time and labor to the employer for money. A customer is a medium by which the "employer" gets his money so he can hire people to work for him. However, the employee can at any time end his employment if he doesn't agree to the pay. So without the employee, the employer can no longer run his business. As a result the customer can no longer buy merchandise from that employer. It's not that one person works for the other, it's a delicate triangle where if any one part of the process is missing then it all falls apart. As a result the one who loses is the employer because the customer will just go somewhere else and the employee will find a different employer to sell his labor to.