[dithergirl]

Originally Posted by jeanrtco

I have nothing against the nice hard working people at target. It is just the corporate policy that is frustrating me along with others. Here is my experience:
DO NOT open registry at targets, unless you know that all your guests are perfect at keeping their receipts, including gift receipts and making sure that they or the store clerk has removed it from the registry! You can’t be responsible for all your guests and the store clerk following through and w/o that receipt targets will make it impossible to return your duplicate items.

Daughter opened her registry in Jan. and wedding was aug 10, they did not allow items over $20 to be returned even when purchased off the registry. we also had the problem of them not being removed, this makes me think part of the blame for not removing items from the registry is the fault of target, as they scan the paper and sometimes it doesn't scan properly. They refused to give us store credit. 3 Blenders (only sold at targets!) they are $29.99- $9.99 over their $20 limit. Is is my daughter's fault that targets did not remove it or that her guest may have forgotten to have it removed???? Does that mean we should inform all our guests that they must attach a targets receipt. As far as paying attention to their registry??? How were we to know if any one had purchased it????, so we could remove it? Anyways, store mgr and corporate office said the same out of luck!

This is there email response to me from the corporate office:
“If you don't have a receipt, we still have a few options for you:

- Your local store will accommodate two no receipt returns a year for you on small gifts under $20.
- We have the ability to look up a receipt's information for the gift giver, so they can make a return on most purchases, provided they purchased your item with a check, Target GiftCard, credit or debit card within the past 90 days.
- If the gift giver still has the original receipt for the item, they have the ability to reprint a gift receipt at the Guest Service desk next time they visit Target.” “I'm sorry if you feel our last e-mail reply wasn't satisfactory, but we aren't able to further assist you with your return. “

jean

jean I absolutly agree with you on that!! I try to remind registry users to encourange their gift givers to include reciepts. The whole registry thing stinks though...I feel they are unfair on purpose in order to make money. Even though I work there I encourage you to tell your friends NOT to register at Target. It's all bs at corporate. They aren't the ones who get screwed. Another thing you might want to try is to call their customer service number and speak to an actual person. If you sound angry enough they may help you out. If the first person you speak with won't help you, ask for their manager and be equally as firm with him or her. The more people you speak with person to person the more likely you will get some sort of refund. It may take you an afternoon, but it'll be worth it.....Good luck and let me know how it goes!!