[msweise26]

All a customer wants is to be treated with respect. I get the feeling that Julieee would not be one of the customer service representatives that would give me that. I work in retail as well, and yes, it is frustrating when you get someone that does not understand the policy and turns it into a personal attack against you, the employee. However, I'm willing to bet that Target does not share the point of view expressed that they don't care if a customer comes back because they have "plenty of others". Sure, one $200 a week customer isn't a huge loss in the grand scale of things...but tick off enough people, and that $200 a week could quickly become hundreds and thousands of dollars in losses. Word of mouth can be a companys biggest boon or biggest thorn.

NONE of the retailers in my area take receipts without returns. The Walmart and Meijers in my town won't even accept exchanges without a receipt. Awfully frustrating when you received 10 packages of newborn diapers at your baby shower that your baby grew out of within a month. Not asking for refunds, just an even trade for a bigger size.