Quote:
Originally Posted by julieee  In response to any past/future complaints:
I just cannot get over how rude people get when they do not get their way. It is ridiculous. And please, if you're going to get a nasty attitude with a team member, you cannot expect them to just sit there and take it. We work for Target, NOT for you, so do not treat someone who is trying to help you like an idiot. We are trained, just like you, to be polite and professional and to help the guest as much as possible, but reacting in a disrespectful way will not be tolerated with politeness, and it sure as **** will not make us to assist you any further. Again, this is common sense. Target is one of the largest retailer in the U.S., pulling in billions of dollars daily. In short, Target doesn't care if you won't be back to spend your $200 a week; there's plenty of other people who don't have their heads up their butts that will. And, really, who cares if you had a bad experience returning something? An easy way to solve that problem would be to save your receipt, or never return anything.
So, the moral of the story is to save your receipts and have some common sense. The Guest Service Team members are there to help (seriously), not to make your life difficult, so please don't make theirs difficult either.
Company: Target
Store: SuperTarget Leesburg
Title: Guest Service Trainer
(store-level; not a corporate statement)
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You need to realize that while you work for Target, if consumers didn't shop there, YOU wouldn't have a job. So, essentially, YOU do work for ME and for everybody else who shops at your store.
Instead of defending why customers are treated rudely, encourage others who work in customer service to treat your customers like you expect to be treated. That will go a long way. It drives me crazy to go to check out and the cashier (or whatever the title) is so busy talking on the phone, gossiping with other employees, etc. to even greet me and then shoves a receipt at me. Doesn't leave many warm fuzzies! And then, if there is a problem to be treated as if an employee couldn't have possibly made a mistake (therefore, you made the mistake)! Give me a break. Just do your job and do it well (not for you personally, but customer service in general) and don't make excuses.
And while Target may not care about my money specifically, if everybody who had a bad experience would start shopping some where else and let Target know why, then they would care. Because while one person going else where has very little effect, hundreds or thousands will make quite a dent - and trust me they will care. And so will you, again, because if we don't shop, they don't have a need for employees.
The correct answer to who cares if I've had a bad experience returning an item: You should care. If you think that your disrespect should be met with politeness, you are just as wrong as a customer who treats you disrespectfully. From my experience, there are some people who are going to act disrespectfully regardless of how a situation is handled. They are difficult. But most customers who begin getting disrespectful toward a customer service person are being treated disrespectfully themselves. And yet you have the nerve to complain about their lack of common sense. Seems to me, you need to read your post and digest how it sounds. I could be wrong, but it seems to me that you want to be rude, disrespectful and unhelpful and hide behind policy and the fact that you work for Target. Then, talk about the customers on a public forum. That's great customer service and I'm sure your manager would love your attitude! Sometimes, though I'm sure not to you, things happen to receipts. And sometimes, something needs to be returned that was on those receipts. That is not a crime, it's called life.