[lisaren]

I just experienced the same problem. I ordered a box of checks for $6.95. I got the checks, then AFTER that I recieved a bill for $16, because I wasn't a first time customer. On my order form, I wrote my email address and phone number. They never made an effort to contact me to let me know the terms of our agreement had changed.

I am going to follow up on this issue. They are taking advantage of consumers and are conducting business dishonestly. Has anyone had success reporting them? If so, what did you do?

Thanks.

UPDATE: I just called the 1-800 number. My previous order was in 1999. I asked them how they expect me to remember that I ordered from them 8 years ago? I told them what they did was illegal and I would contact the Attorney General. I stayed calm and told them to do whatever they needed to do, and I would fight this and I would absolutely not pay thier bill no matter what. They told me they would erase the balance I owed since it had been 8 years since I had ordered.