 Re: BEWARE-TARGET STORES-among others
Sunday we went to Staples to purchase a camera. First of all the store did not have the camera and had a hard time finding a store which had one. Let me guess, did we put an ad without having the proper merchandise on hand? which I do believe is a switch and bait gimmick against the law in Florida. When they finally located a camera we decided to go ahead and pay for it even though we would not receive the camera for a few days. The total amount was $826.56. That is when the **** started. My check was declined and after putting a fuss we were given a little piece of paper with Certegy's name and number to call. We put the camera on our Visa and called Certegy the next day. Our check was declined due to the fact that the check number was out of sequence. You see my husband ran out of checks and used the next available packet in the box. For that we were totally humiliated in front of everyone and it was busy that day.
First of all Staples was holding on to my Driver's license and my husband was right there with his. The girl at Staples was talking to them on the phone and all they would have had to say is why is your check out of sequence and we could have shown them the other check book which my husband had at the time. But no we were given this little card and looked at as if we had just robbed a major bank.
After talking to Certegy and getting nowhere we asked for a supervisor Kenya who basically shrugged us away. When my husband asked for her supervisor she told us that it was past 5PM in Arkansas and she was the highest form in the supervisor dept. Well after that wonderful conversation I decided to Google "complaints with Certegy" and hit the jackpot. Wow is this a company from **** or what. They all say the same crap, embarassed, humiliated and even a CEO's wife got hit. Please dear God let a lawyer's wife get this treatment and this will be taken care of real fast. I am now looking for a class action suit. I want to join! I am going to file a complaint with the Florida Dept of Consumer Affairs and the Attorney General of Florida. And Staples is going to get it also. And today I am going to Staples and demand a refund on the whole thing. As far as Staples is concerned I will never step foot in that store again. They chose to use this sham of a company and so be it.
Joyce Paris  |