| Home Depot
On Jan 15 2007, I refunded 14 crown moulding corner pieces (Product # 840469016217 and 840469016231). 3 pieces I have a receipt for and was refunded at full price of $4.95 each. The other 11 pieces was refunded at the lowest sale price of $2.99 each. The refund receipt only display the total refund amount. There is no indication of the refund price per item. Furthermore, the head cashier failed to mention that without the receipt, the refunded amount will be the lowest sale price. If she mentioned this, I would have waited till I find the original receipt. Well, that day, I was issued a store credit and subsequently spent it. Only after I got home did I realized that I wasn't refunded the original price after doing the math. Therefore, the next day, I brought in both my refund receipt and my original receipt. However, the duty manager said that because I spent my store credit, there is no way for them to cancel the store credit and reissue another store credit. I asked if they can reissue the difference and she said no. Furthermore, I called their Customer Care head office and was basically told that this is their policy and they can't do anything about it other than take my complaint. At the end of the day, I lost a total of $24.79.
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