Good morning Kat. They have resolved the problem and in MY favor. After 9 hours on the phone Monday and numerous bouts of foul language
I finally was connected to a very nice lady who is the supervisor over all the staff. She tried to explain that the purchases were at the end of the business day, a large amount and that sends up a red flag! Well heck, if I work until 1 hour before they close naturally my shopping is done in that time frame. That is the same time I am usually in the store. Nothing new there or the amount. I did get numerous apologies and now have 5-star gold rating and did not give any info or fill out their silly forms.
They also scan for Lowes. If I had come home and my water heater had malfunctioned and spewed water all over the house (again), I would have headed to Lowes for a water heater, lumber, flashing, solder materials, rent a shop vac/water sucker, etc. The cost of that would have been way more than the amount at Target. Do you have any idea how ballistic I would have been at not being allowed to repair my home? I guarantee, I would have had the police called. And most likely been carted off in a straight jacket.
The Certegy company used to be Experion. She explained that they bought them out and this is one of their many services.
It did not help matters that all the reps I was connected with have a huge language barrier. If you represent American companies and deal with the public, speak English that is semi-intelligable.
Somewhere among the numerous listings in Google are references to the many compaines they scan for. If I can get a few free minutes, I will make a list and post it.
Target officials explained that they have NO control over this company at all. Well sure they do!! Use a company who looks at the customers good/bad writing history rather than some silly program to worry about the time of day it is. Target and Certegy both told me that the closer it gets to the holidays, the more strict they become.
This Santa is making a list and checking it twice and will not patronize any retailers using this ridiculous outfit.
Okay, I'm off my soap box now!!
