I wonder how many people--I'd guess it's a lot!--don't pursue this kind of thing, but just let it go or get frustrated on the first go-round and give up. Even though Coke points aren't actual money, you could have redeemed them for something else--hopefully more reliably!--so they're still a type of currency, and presumably Coke paid them for the subscription, and Hearst dropped the ball. There must be a tremendous amount of money that just slips through the cracks like this, and the businesses benefit from their own inefficiency. (A scam, of course, is a totally different thing. I'm talking about pure carelessness here, human error that doesn't get caught or followed up on.) Glad you got it resolved!!
