[Dfigueroa]

If they were so confident with their products and services they would refund the entire amount in CASH. If Walmart does it, its because they know the customer will come back regardless. I bought a window Air conditioning unit at Home Depot which was pre-opened. The reason; It was the coolest a/c in stock and I was desperate (Blazing Hot climate) to purchase one ASAP. Either way, I paid full price for it and when I came home I noticed the remote control was missing. I asked the clerk to initial the receipt of purchase as an acknowledgment that the unit was pre-opened. I purchased the 2 year extended warranty and they didn't have pamphlets to activate it. They did charge it though. I bought some extra installing material as well and since one of them didn't have an item number it took 30 minutes for dispatch to find the price.The price they figured was $7.99 for a piece of Ply wood I saw advertised at $4. Being in such a hurry I absorbed the cost and got out of there quickly. The online survey you're asked to take is worthless. People including myself who have brought complaints to Home Depot's attention did not get replies.