[drk]

I happened on this post while trying to find some email contacts for Overtstock. I realize it is an old thread, but thought I would add my two cents.
First my experience with them has not been good. While looking for an Ipod video I was amazed to see that they were ALL running as much and ususally MORE expensive than you can buy them at most local retail stores such as Target and Best Buy...so why bother? After finding that MOST of the merchandise was more expensive than I could get it locally at retail, I became disinterested.....and then came the emails! I "unsubscribed" 7 times. Then I started sending emails back as replies asking for the sales emails to stop. Two weeks ago I called and asked a CSR To STOP! Take me off the list! Sigh...still they come. So today I looked up every Overstock company email I could find and set up my email client to automatically delete anything that came from "@overstock.com" and forward a copy to each of the company emails I found. Intense? Maybe but I have wasted enough time here!

Now to the original writer and the very nasty person who attacked the original writer with reference to spelling and grammar. To the latter: you are a jerk who needs to learn to deal with the issues at hand within the pertinent frame of reference instead of intensifying and emotionalizing a situation with your personal perverse need to abuse other people with criticism. Give the guy a break, not everyone is gifted in business writing and Planet Feedback has some significant flaws. Most importantly, a flawed letter does not excuse a miserable experince for a customer.

That said, to the original writer: Planet Feedback is a handy resource, but it produces a letter filled with "canned" additives based on the multiple choices answers you give in one section. Regardless of how much sense the self-composed part of your letter makes, the software adds prewritten sentences and paragraphs to it, with the assumption of making it sound more professional. Often it only serves to make it sound choppy and illiterate.

One issue that Planet Feedback needs to address is the inability of the program to accept copied/pasted prose from Word or other programs. This would allow people to spell and grammar-check. If you need help in these departments, you can transfer your letter to Word, check it and manually make changes in PF. Most importantly...ALWAYS go over your letter in the last window...after PF has added their "extras" and EDIT! Even if you need to edit out their additions to make it sound right.

I think Overstock is Over-Priced and Under-Responsive to customers. And I.O. is my professional career.