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Originally Posted by TuttleMom I used to work at the AOL call center in Oklahoma City in the "SAVES" department. Their primary goal is to KEEP customers from canceling and they are paid a bonus for every account who calls to cancel that they "SAVE". There are lots of slick marketing tricks they will use to keep your account open, including up to 2 free months at a time (max the agent is supposedly authorized. However you have to call in a couple of days BEFORE the scheduled billing date to go through it all again. Sometimes they disconnect or even tell you it is cancelled, yet it isn't.
If you want to cancel, insist. Get a confirmation number and the AOL employee's name (they usually give only a first name). You can also demand it be cancelled IMMEDIATELY and if you're online, you'll hear a "GOODBYE" as it signs you off forever. You notice this huge internet company has NO online method for cancelling. |
Thanks for the info. I too found it interesting that there was no way to cancel online. Pretty shady stuff if you ask me.