When they had the very low priced games after Christmas, I did some cart building to see how much shipping was for certain items. Each time I tried to load an item, the site would fail. At one point I actually got to a cart where I could see totals and saw outrageous SURCHARGES!
At this point, again, their site messed up and somehow transmitted an order. A few days later (unbeknownst to me) an UPS drive is bringing up 3 huge boxes of merchandise. When I called Customer service regarding their error, they told me it was my fault and that I had to take the boxes back to my local KOHLS store for a return. When I asked if everything would be refunded, they said everything but the shipping charges, including the outrageous SURCHARGES!!!
I have never felt so cheated by a company. BEWARE OF KOHLS and their policies! They are not customer friendly!
